Repairs Surveyor

Amplius; Milton Keynes; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Car allowance

Permanent role

Job summary

Amplius in Milton Keynes is seeking a Repairs Surveyor to inspect customers' homes, identify defects and recommend solutions through to completion.

In this permanent, full-time hybrid role, you'll review complaints, produce clear reports, monitor KPIs, and coordinate with the Customer Service Team and Property Services Management across local properties. DBS and a UK driving licence are required, and sponsorship is not provided.

Qualifications

• Building-related qualification or relevant experience.
• Level 3 QCF Housing Management qualification (or willingness to work towards).
• Good working knowledge of buildings, defects, housing repairs and maintenance.
• Experience identifying property defects and carrying out surveys/inspections.
• Strong written and verbal communication with customer-focused service.

Responsibilities

• Survey customers' homes and identify defects, recommending solutions through to completion.
• Review and respond to customer complaints, ensuring commitments are met and issues resolved.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs (first-time fix rates, customer satisfaction, job completion times).
• Inspect completed works to check quality, meeting health and safety standards and internal policies.
• Manage a portfolio of homes, coordinating with customers, Customer Service Team and Property Services Management, including out-of-hours callouts.

Skills

Building knowledge

Survey experience

Communication skills

Education

Level 3 QCF Housing Management qualification

Job description

Are you experienced in housing repairs and maintenance? Join our Property Operations team as a Repairs Surveyor, helping keep customers' homes safe, well maintained and repaired to a high standard.

Salary: £44,858.80 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - weekly office presence in Milton Keynes. This role will involve daily travel to properties in various locations.

Snapshot of your role

• Survey customers' homes, identify property defects and recommend appropriate solutions through to completion.
• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

What you'll need to thrive in this role

• A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.
• Good working knowledge of buildings, associated defects, housing repairs and maintenance.
• Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.
• Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.
• A commitment to service excellence and delivering a high-quality customer experience.

Important - DBS clearance, a full UK drivers' licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 11th November 2026

Interviews in Milton Keynes: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.