Repairs Supervisor

WATES; Walton-on-Thames; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in property maintenance is seeking a Repairs Supervisor to lead a dedicated team in Walton-on-Thames. This role involves managing client relationships and ensuring high-quality service delivery in reactive and planned maintenance. The ideal candidate will have a strong background in social housing and trade knowledge, alongside essential qualifications like SSSTS. Join a company committed to creating thriving places, protecting the planet, and fostering a culture of inclusion and care. This is a fantastic opportunity to make a real impact in the community while advancing your career in a supportive environment.

Qualifications

• Experience in social housing supervision with trade knowledge.
• Full UK driving licence required.

Responsibilities

• Manage a team of approximately 10 reports in responsive maintenance.
• Ensure high-quality service and compliance with company standards.

Skills

Team Management

Client Management

Trade Knowledge

Quality Control

Education

SSSTS Qualification

SMSTS Qualification

Asbestos Awareness UKATA

Job description

The Vacancy

We have an opportunity for a Repairs Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton-On-Thames office, so ideally, we need someone local to the KT12 area.

You will be partnering with one of our long-term social housing partners, managing a team of approximately 10 reports, so being able to manage a client and a team is key.

Works include delivering reactive and some planned maintenance to our residents.

Given the nature of the role, we are looking for an experienced supervisor from a social housing background with trade knowledge.

Key Accountabilities will include:

• Ensure high-quality service is provided with the management of work scheduling in accordance with company procedures, standards, and SLAs.
• Represent Wates at client and resident performance meetings as requested by the Operations Manager.
• Manage the responsive repairs function to ensure consistent performance against targets.
• Effectively and efficiently manage material costs and ensure all processes and procedures are followed correctly.
• Monitor quality of work through inspections, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
• Lead, manage, and contribute to the development of your team, determining optimal employment levels to provide the service.

You must have a full UK driving licence and SSSTS qualification as a minimum.

Ideally, you will also have SMSTS, Asbestos awareness UKATA.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at the offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on a criminal record or disclosed offenses. Additional pre-employment checks may apply.

To learn more about the checks included in this process, please click on the following link: National Security Vetting.

Work for Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places: working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet: protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people: creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favorably due to an offending background.