Repairs Supervisor

Wates Group; Walton-on-Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Repairs Supervisor to lead a dedicated team in delivering exceptional maintenance services. This role emphasizes teamwork, client relationships, and trade expertise, ensuring high standards in both reactive and planned maintenance. You will play a crucial role in managing performance against targets while fostering a supportive environment for your team. Join a company with a proud legacy in the built environment and a commitment to sustainability and community engagement. If you are passionate about creating thriving places and have the necessary qualifications, this opportunity is perfect for you.

Qualifications

• Full UK driving licence is essential.
• Experience in social housing and trade knowledge required.

Responsibilities

• Manage work scheduling and ensure high-quality service delivery.
• Lead and develop a team of approximately 10 reports.
• Monitor quality of work through inspections and customer satisfaction.

Skills

Team Management

Client Management

Reactive Maintenance

Planned Maintenance

Trade Knowledge

Education

SSSTS Qualification

SMSTS Qualification

Asbestos Awareness (UKATA)

Job description

This is a Full Time/Flexible Working, Permanent vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We have an opportunity for a Repairs Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton-On-Thames office, so ideally, we need someone local to the KT12 area.

You will be partnering with one of our long-term social housing partners, managing a team of approximately 10 reports, so being able to manage both a client and a team is key.

Works include delivering reactive and some planned maintenance to our residents.

Given the nature of the role, we are looking for an experienced supervisor from a social housing background with trade knowledge.

Key Accountabilities will include:

1. Ensure high-quality service is provided with the management of work scheduling in accordance with company procedures, standards, and SLAs.
2. Represent Wates at client and resident performance meetings as requested by the Operations Manager.
3. Manage the responsive repairs function to ensure consistent performance against targets.
4. Effective and efficient management of material costs and ensure that all are following correct processes and procedures.
5. Monitor quality of work through inspections, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
6. Lead, manage, and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.

You must have a full UK driving licence and SSSTS qualification as a minimum.

Ideally, you will also have SMSTS, Asbestos awareness UKATA.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favorably due to an offending background.

Awards

• Inside Housing Development Awards - Best Project
• 2022 Construction News Awards - Winner
• Investors in People 2022 - Gold Award
• Considerate Constructors Schemes (CCS) National Site Awards - Gold Award
• 2022 Top 50 Employers for Women - Top 50 Employers

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