Repairs Supervisor

Axis, Part Of Axis Clc; Watford; On-site; GBP 42,000 - 56,000; Full time

Job summary

Axis, part of Axis CLC, seeks an experienced Repairs Supervisor to lead a mobile team delivering responsive repairs and maintenance across multiple sites from London and home counties. You will drive safety, quality, and customer satisfaction, mentoring apprentices and ensuring compliance with RAMS and SOR codes.

The role combines hands-on supervision with travel, performance management and stakeholder liaison to maintain efficient operations and excellent resident experiences.

Qualifications

• Experience leading repairs/maintenance teams in social housing or property services.
• Strong communication and stakeholder management skills.
• Proven ability to deliver first-time fixes and resident satisfaction.
• Knowledge of SOR codes and budget/forecasting basics.
• CSCS card and supervisory safety training.

Responsibilities

• Lead and supervise operatives and subcontractors delivering repairs and maintenance.
• Ensure jobs are completed on time, to specification, and within budget.
• Manage productivity, performance and quality through site visits.
• Review completed works and coding accuracy for variations.
• Coordinate with planners, admins and client teams for smooth workflow.

Skills

Trade knowledge

Leadership

Organisational skills

Team supervision

Performance monitoring

Communication

CSCS card

SSSTS/SMSTS

IOSH Managing Safely

Driving licence

Tools

MS Office

Mobile work management systems

IT literacy

Job description

We're looking for an experienced Repairs Supervisor to lead a team of trade operatives. You'll be responsible for day-to-day supervision, performance management, and service quality, ensuring works are completed safely, efficiently, and to Axis's high standards. This is a hands-on leadership role, with travel to multiple sites from London and the home counties. The ideal will possess strong trade knowledge, excellent organisational skills, and the ability to motivate and guide a mobile workforce delivering first-time fixes and great resident experiences. Responsibilities

• Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance.
• Ensure jobs are completed on time, to specification, and within budget.
• Manage productivity, performance, and quality through regular monitoring and site visits.
• Review completed works, coding accuracy, and justification for variations.
• Liaise with planners, administrators, and client teams to maintain smooth workflow and accurate reporting.
• Ensure all works comply with Health & Safety, quality, and regulatory standards.
• Deliver toolbox talks, risk assessments, and site inspections, promoting a culture of safety and continuous improvement.
• Support with resource planning and coordination of out-of-hours service where required.
• Build strong working relationships with residents, clients and colleagues, maintaining professionalism at all times.
• Mentor apprentices and develop team capability in line with Axis standards.
  Proven experience as a Repairs Supervisor or Senior Operative in social housing or property maintenance.
• Working knowledge of SOR (Schedule of Rates) codes, with experience interpreting and applying coding structures for maintenance, repairs, and project-related works.
• Excellent technical knowledge across multiple trades.
• Understanding of Health & Safety, RAMS, and compliance processes.
• Experience managing teams and monitoring performance metrics.
• Strong communication and organisational skills.
• IT proficiency (Microsoft Office, mobile work management systems).
• CSCS card and supervisory safety training (SSSTS / SMSTS and/or IOSH Managing Safely preferred).
• Full UK driving licence
  Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.