Repairs Service Delivery Supervisor

BD Group; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Life Cover

Private medical insurance

Health & wellbeing support (EAP)

CPD & development opportunities

Family friendly policies

Free on-site parking

Job summary

BD Group in London/Essex seeks an experienced technical supervisor to manage the legal disrepair process from initial report to invoicing, overseeing trades operatives and specialist subcontractors. You will coordinate with scheduling, perform inspections, and support the SDM with contractor management to ensure exceptional service delivery.

The role involves travel to sites within and around Barking and Dagenham, with office-based duties and hybrid working options.

Qualifications

• GCSE maths and English (or equivalent) required.
• Trade qualifications in plumbing, carpentry, electrics or a related repairs sector.
• Experience in a supervisory role, ideally in responsive repairs/minor works.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication, with ability to liaise with multiple stakeholders.
• Ability to lead and motivate teams, including subcontractors, and to drive service improvements.

Responsibilities

• Liaise with scheduling teams and sub-contractors to ensure accurate job information, timely submissions and invoicing.
• Carry out pre- and post-inspections to ensure high workmanship standards.
• Support the Service Delivery Manager with contractor management and process improvements to reduce costs and meet targets.
• Provide data, MI and reports for quality control and budgeting.
• Attend meetings with clients, stakeholders and internal teams; act as point of contact for queries and complaints.

Skills

Supervisory experience

Analytical skills

Strong communication

Stakeholder management

People management

Education

GCSE Maths & English (grade 9-4 / A-C)

Trade-specific qualifications (plumbing, carpentry, electrics)

Job description

BD Group in London/Essex seeks an experienced technical supervisor to manage the legal disrepair process from initial report to invoicing, overseeing trades operatives and specialist subcontractors. You will coordinate with scheduling, perform inspections, and support the SDM with contractor management to ensure exceptional service delivery.

The role involves travel to sites within and around Barking and Dagenham, with office-based duties and hybrid working options.