Repairs Scheduling Team Leader - Agile Hub

One Manchester; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

A community-focused organization is seeking a Repairs Hub Team Leader to manage a team dedicated to delivering high-quality responses to customer repair issues. Key responsibilities include leading and coaching team members, managing scheduling and planning of repairs, and ensuring efficient service delivery. The ideal candidate will have proven experience in a contact center environment, excellent people management skills, and a track record in customer service. This is a full-time, permanent position based in Manchester.

Qualifications

• Proven Contact Centre experience at manager/supervisor level.
• Planning/Scheduling experience within a repairs scheduling environment.
• Proven track record within a customer service environment.

Responsibilities

• Lead and manage the Repairs Hub team to deliver quality customer experience.
• Coordinate Repairs Hub demand for proactive frontline service.
• Ensure repairs planning and scheduling achieves quality outcomes.

Skills

Contact Centre experience at manager/supervisor level

Planning/Scheduling experience

Customer service experience

People and performance management skills

Stakeholder management skills

Strong organisation skills

Job description

A community-focused organization is seeking a Repairs Hub Team Leader to manage a team dedicated to delivering high-quality responses to customer repair issues. Key responsibilities include leading and coaching team members, managing scheduling and planning of repairs, and ensuring efficient service delivery. The ideal candidate will have proven experience in a contact center environment, excellent people management skills, and a track record in customer service. This is a full-time, permanent position based in Manchester.