Planning / Scheduling Team Leader (Repairs Hub)

One Manchester; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

A community-focused organization is seeking a Repairs Hub Team Leader to manage a team dedicated to delivering high-quality responses to customer repair issues. Key responsibilities include leading and coaching team members, managing scheduling and planning of repairs, and ensuring efficient service delivery. The ideal candidate will have proven experience in a contact center environment, excellent people management skills, and a track record in customer service. This is a full-time, permanent position based in Manchester.

Qualifications

• Proven Contact Centre experience at manager/supervisor level.
• Planning/Scheduling experience within a repairs scheduling environment.
• Proven track record within a customer service environment.
• Excellent people and performance management skills.
• Effective stakeholder management and presentation skills.
• Strong organisational skills with the ability to prioritise conflicting demands.

Responsibilities

• Lead and manage the Repairs Hub team to deliver quality customer experience.
• Coordinate Repairs Hub demand for proactive frontline service.
• Ensure repairs planning and scheduling achieves quality outcomes.
• Ensure repairs planning delivers best outcomes for customers.

Skills

Contact Centre experience at manager/supervisor level

Planning/Scheduling experience

Customer service experience

People and performance management skills

Stakeholder management skills

Strong organisation skills

Job description

Location: Manchester - Agile

Full Time, Permanent

Closing Date: 6th March 2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for Repairs Hub Team Leader to join us!

You’ll lead, manage, coach, develop and inspire colleagues to deliver a high quality customer experience centered around resolving repairs issues at the first point of contact.

We’re looking for those who can manage and co‑ordinate Repairs Hub demand to deliver a proactive frontline service to customers whilst optimising efficiencies in systems and processes in the scheduling of repairs. You’ll be responsible for ensuring the repairs planning and scheduling within the Repairs Hub provides the best quality outcomes for our customers.

What we’re looking for:

• Proven Contact Centre experience at manager/supervisor level
• Planning/Scheduling experience within a repairs scheduling environment
• Proven track record within a customer service environment.
• Excellent people and performance management skills.
• Effective stakeholder management and presentation skills. Ability to build relationships internally and externally
• Strong organisation skills with the ability to prioritise conflicting demands.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.