Repairs Scheduling Manager: Lead High-Impact Booking Team

Reed; Aston; On-site; GBP 41,000 - 58,000; Full time

Job summary

Reed in Stevenage is seeking a Repairs Scheduling Manager to lead a team of approximately 60 Repair Planners, including Team Leaders and Planners, to ensure effective scheduling of repair bookings and deliver an exceptional customer experience. This temporary role supports growth and performance under a 12-month FTC.

The position requires collaboration with the Contact Centre, booking teams, Out of Hours provider and field teams to optimize resources and maintain service standards until March

Qualifications

• Experience in a repairs scheduling environment
• Excellent interpersonal and communication skills
• Experience using a dynamic scheduling system
• Influential and supportive of colleagues to implement change
• Strong leadership with first line leaders
• Hands on leadership and coaching
• Experience delivering performance across a balanced scorecard

Responsibilities

• Lead and develop Repair Planning & Scheduling teams to ensure consistent processes across regions.
• Collaborate with Contact Centre, other booking teams, Out of Hours provider and field teams to ensure a consistent, efficient booking process.
• Ensure customers receive clear and timely communication throughout the repair process from booking to resolution.
• Collaborate with regional and area colleagues to optimize field resources to meet performance standards.
• Provide actionable feedback to improve customer experience while driving efficiencies.
• Define the Ideal Repair Booking Experience with the Head of Contact Centres and teams across Repairs and Business Change.

Skills

Repair scheduling

Leadership

Communication

Scheduling systems

Team development

Performance management

Job description

Reed in Stevenage is seeking a Repairs Scheduling Manager to lead a team of approximately 60 Repair Planners, including Team Leaders and Planners, to ensure effective scheduling of repair bookings and deliver an exceptional customer experience. This temporary role supports growth and performance under a 12-month FTC.

The position requires collaboration with the Contact Centre, booking teams, Out of Hours provider and field teams to optimize resources and maintain service standards until March