Repairs Scheduling & Experience Manager (Hybrid)

4Recruitment Services Ltd; Stevenage; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Job summary

4Recruitment Services Ltd in Stevenage is seeking an experienced Repairs Scheduling Manager to lead and support a team of about 60 Repair Planners, ensuring efficient scheduling of repairs and delivering an exceptional customer experience.

You will help design the ideal booking process, establish a centre of excellence for repairs, coordinate with the Contact Centre, digital teams and field staff, and drive consistent, high‑quality service across regions.

Qualifications

• Experience working in a Repairs scheduling environment managing resource planning teams.
• Excellent interpersonal and communication skills, with collaborative working ability.
• Experience using a dynamic scheduling system to support efficient, customer‑focused repairs.
• Influential and supportive of colleagues to implement change and service improvements.

Responsibilities

• Lead and develop the skills of the Repair Planning team to ensure consistency across regions.
• Collaborate with Contact Centre, Digital, Out of Hours, and field teams to optimise booking processes.
• Ensure clear and timely customer communication throughout the repair process.
• Coordinate with regional/area colleagues to optimise available field resources.
• Provide feedback to enhance customer experience while driving operational efficiencies.

Skills

Interpersonal and communication skills

Team motivation

Adaptability and collaboration

Leadership of scheduling teams

Tools

Dynamic scheduling system

Job description

4Recruitment Services Ltd in Stevenage is seeking an experienced Repairs Scheduling Manager to lead and support a team of about 60 Repair Planners, ensuring efficient scheduling of repairs and delivering an exceptional customer experience.

You will help design the ideal booking process, establish a centre of excellence for repairs, coordinate with the Contact Centre, digital teams and field staff, and drive consistent, high‑quality service across regions.