Repairs Scheduler & Service Delivery Coordinator

The Sage Group plc; Northampton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Health cash plan

Study support

Annual discretionary bonus

Job summary

The Sage Group plc in Northampton, England, United Kingdom is seeking a proactive Direct Repairs Coordinator to support the delivery of responsive repair services. This role focuses on scheduling, tracking and completing repairs while maintaining high customer service and operational effectiveness.

You will coordinate repair work orders in the housing management system, monitor KPIs such as job completion and customer satisfaction, provide admin support, and keep databases and documentation up

Qualifications

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent communication and customer service experience.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Knowledge of property maintenance and housing sector regulations is desirable.
• 25 days holiday, and an additional day for every year's service (up to five years).
• Annual discretionary bonus scheme.
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
• Study support package, helping you achieve your personal and professional development ambitions.

Responsibilities

• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.
• Maintain effective communication with internal teams, residents and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Provide administrative support across departments and ensure databases and documentation are kept up to date.

Skills

Coordination

Communication

Time management

Customer service

Problem solving

Tools

Housing management system

Microsoft Office

Job description

The Sage Group plc in Northampton, England, United Kingdom is seeking a proactive Direct Repairs Coordinator to support the delivery of responsive repair services. This role focuses on scheduling, tracking and completing repairs while maintaining high customer service and operational effectiveness.

You will coordinate repair work orders in the housing management system, monitor KPIs such as job completion and customer satisfaction, provide admin support, and keep databases and documentation up