Repairs Planning Assistant

plymouthcommunityhomes; Devon and Torbay; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working options

Flexi-time

Excellent pension scheme

Career development opportunities

Free onsite gym & changing facilities

Up to 30 days annual leave + bank hols

Employee Assistance Programme

Job summary

Plymouth Community Homes is seeking a Repairs Planning Assistant to coordinate repair appointments and plan activities across the repairs team. You will act as a key link between customers and operatives, ensuring a smooth customer experience.

Working Mon-Fri, 8:00am-5:00pm, you will build strong relationships with customers, colleagues and contractors, communicating updates clearly and maintaining service standards in a growing organisation.

Qualifications

• Experience in a customer-focused environment, ideally supporting customers in a service-based setting.
• Strong communication skills with the ability to empathise and explain clearly.
• Ability to balance multiple priorities and stay calm under pressure.

Responsibilities

• Coordinate repair appointments and plan schedules with the Repairs Team.
• Maintain clear communication updates to customers and contractors.
• Act as a link between customers, operatives and internal teams.
• Support delivery of the repairs service and contribute to performance targets.

Skills

Customer service

Communication

Problem solving

Planning

Organisational skills

Job description

Grow with us and help shape exceptional customer experiences.

As Plymouth Community Homes continues to grow, we're looking for compassionate, customer-focused individuals to join our Customer Experience team. If you enjoy solving problems, supporting customers, and developing your skills in a fast-paced environment, we'd love to hear from you.

About the role

As a Repairs Planning Assistant, you'll play a vital role in ensuring our customers receive the high-quality service they deserve. Working closely with our Repairs Team and Contact Centre colleagues, you'll help coordinate repair appointments, manage planning activities, and act as a key link between customers and operatives.

No two days are the same. You'll need to balance multiple priorities, communicate effectively with a wide range of people, and remain calm and professional in a fast-moving environment. In return, you'll gain valuable experience, ongoing support, and opportunities to further develop your customer service career within a growing organisation.

Working Hours: Monday to Friday, 8:00am to 5:00pm

What You'll Be Doing

• Supporting the smooth delivery of our repairs service through effective planning and coordination.
• Building positive relationships with customers, colleagues, and contractors.
• Communicating updates clearly and empathetically to customers.
• Managing appointments, schedules, and administrative processes to ensure excellent service delivery.
• Working collaboratively across teams to resolve issues and improve customer outcomes.
• Contributing to performance targets while maintaining a customer-first approach.

We're Looking For Someone Who

• Has experience in a customer-focused environment, ideally within a Contact Centre or service-based setting.
• Demonstrates genuine empathy and compassion when supporting customers.
• Stays calm, organised, and professional when working under pressure.
• Can confidently manage multiple tasks and changing priorities.
• Enjoys problem-solving and finding positive solutions for customers.
• Is motivated to learn, grow, and develop their career in customer service.
• Thrives as part of a collaborative, high-performing team.

Why Join Plymouth Community Homes?

At Plymouth Community Homes, our people make the difference. We're the city's largest social housing provider, managing over 16,000 homes and supporting more than 35,000 customers across Plymouth.

As our organisation continues to grow, so do the opportunities for our colleagues. You'll be joining a supportive team where your contribution matters, your development is encouraged, and your work has a real impact on people's lives.

What we can offer you:

• Flexible working options, including hybrid working and flexi-time.
• Excellent pension scheme with generous employer contributions.
• Career development and learning opportunities.
• Free onsite gym and changing facilities.
• Up to 30 days annual leave plus Bank Holidays.
• Holiday trading scheme.
• Employee Assistance Programme, including free counselling services.
• Free annual flu vaccination.
• Cycle to Work scheme.
• Three paid volunteering days each year through our Make a Difference scheme.
• Modern technology and equipment to support agile working.
• A welcoming workplace with regular social, charity, and wellbeing events.
• Modern offices with excellent transport links and local amenities nearby.

We do not accept unsolicited applications or contact from recruitment agencies.

For an informal discussion about this role, please contact: Sarita Banyard, Customer Experience Manager on 07542502541

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth