Work Planner – Reactive Repairs (Social Housing)

Fortus Recruitment Group; Greater London; On-site; GBP 17,000 - 28,000; Full time

Job summary

Fortus Recruitment Group is seeking a Work Planner for a temporary 3-month assignment in West Ham, London. The role involves coordinating and scheduling technicians for reactive repairs across a large housing portfolio, ensuring timely completion and high service levels.

The successful candidate will manage diaries, allocate repairs to operatives, log information accurately, and maintain clear communication with residents and internal teams.

Qualifications

• Previous experience within a planning or scheduling role.
• Repairs and maintenance knowledge is essential.
• Experience within social housing, property services or a similar environment would be beneficial.
• Strong front-line customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinating the planning and scheduling of maintenance technicians carrying out reactive repairs.
• Managing technicians' diaries and timetables to ensure jobs are completed within agreed timescales.
• Scheduling and allocating repairs to the appropriate operatives.
• Logging job information, data and notes accurately on the relevant systems.
• Monitoring emails and responding to queries in a timely manner.
• Escalating issues to the Team Leader where required.
• Monitoring outstanding repairs and ensuring maintenance issues are resolved within agreed service levels.
• Liaising with internal teams, operatives and customers to ensure effective communication.

Skills

Planning & Scheduling

Repairs knowledge

Social housing experience

Customer service

Communication skills

Microsoft Office

Organisation skills

Tools

MS Office

Job description

Fortus Recruitment Group is seeking a Work Planner for a temporary 3-month assignment in West Ham, London. The role involves coordinating and scheduling technicians for reactive repairs across a large housing portfolio, ensuring timely completion and high service levels.

The successful candidate will manage diaries, allocate repairs to operatives, log information accurately, and maintain clear communication with residents and internal teams.