Repairs Planner

Build Recruitment Limited; Kingston upon Thames; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Life Assurance

Wellbeing resources & counselling

Retail & lifestyle discount

Job summary

Build Recruitment Limited is seeking a Repairs Planner to join our team in Kingston upon Thames. You will oversee daily planning of operatives and subcontractors, manage schedules for repairs, maintenance and planned works, and ensure timely appointments with residents while maintaining high service standards.

The role requires strong organisational skills, experience in planning and contractor coordination within social housing, and proficient IT and reporting abilities. Site-based role.

Qualifications

• Experience in planning, scheduling, coordination, or contract administration within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with customer service skills and ability to engage professionally with residents.
• Proficient in IT systems including Microsoft Office and job management/scheduling software.
• Ability to interpret and work with performance data, KPIs and operational reports.
• Strong problem-solving skills in a fast-paced, reactive environment.

Responsibilities

• Day-to-day planning of operatives and subcontractors to allocate jobs and manage FOWs.
• Reviewing jobs, flagging risks, and feeding back into reports for Operations.
• Ensure appointments are met with correct allocation, materials, and personnel.
• Keep residents updated to maintain a positive customer experience.
• Book-in VO’s/Quoted FOWs and manage operative annual leave, sickness, etc.
• Monitor diaries, KPIs, and ensure timely closure of jobs with appropriate notes.
• Coordinate with planning supervisor and other teams to cover busy periods.
• Review Repairs Inbox and raise jobs within 48 hours.

Skills

Planning & Scheduling

Contract Administration

Customer Service

Social Housing Repairs

IT Systems

Tools

Scheduling Software

Job description

Role Overview:

We are currently recruiting for a Repairs Planner to join our team in located in Kingston Upon Thames.

The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.

Responsibilities:

• Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary.
• Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
• Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
• Jobs booked with residents always updated to ensure a positive customer experience.
• Checking/ allocating all booked jobs ahead of appointments.
• Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
• Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
• Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day
• Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.
• Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
• Liaising and calling back completion sheets from subcontractors.
• Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15minutes).
• Materials coordination as and when required. Advising engineers / supervisors.
• Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team)
• Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
• Updating Dynamics with notes of action etc
• Cooperating with the planning supervisor and teammates as and when required
• Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors’ AL, sickness and at busy times of the day
• Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.

Key Skills & Experience:

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.
• Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.

Salary/Benefits:

• Excellent development and progression opportunities
• Competitive Salary
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.