Repairs Operations Lead - Housing Maintenance & DLO

Build Recruitment; Epping Forest; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Generous pension

28 days annual leave + bank holidays

Health cash plan

Life assurance

Job summary

Build Recruitment is seeking an experienced Repairs Manager for a prominent housing provider to lead responsive repairs across East London and Essex. You will oversee supervisors, frontline teams, direct labour, and contractors to drive productivity while safeguarding residents and budgets.

The role emphasises performance against KPIs, customer satisfaction, and compliance with health and safety legislation.

Qualifications

• Experience leading large maintenance teams and managing responsive repairs.
• Strong knowledge of direct labour operations and contractor management.
• Track record of improving customer satisfaction and performance against KPIs.
• Knowledge of health and safety legislation and maintenance compliance.
• Strong commercial awareness, financial skills and stakeholder management abilities.

Responsibilities

• Lead responsive repairs across East London and Essex.
• Manage supervisors and frontline teams.
• Oversee direct labour operations and contractors.
• Drive productivity and KPIs.
• Improve resident satisfaction and ensure health and safety compliance.
• Ensure financial controls and governance.

Skills

Repairs management

Contractor management

Stakeholder management

Health and safety knowledge

Commercial awareness

Job description

Build Recruitment is seeking an experienced Repairs Manager for a prominent housing provider to lead responsive repairs across East London and Essex. You will oversee supervisors, frontline teams, direct labour, and contractors to drive productivity while safeguarding residents and budgets.

The role emphasises performance against KPIs, customer satisfaction, and compliance with health and safety legislation.