Repairs Supervisor

Freebridge Community Housing; King's Lynn; On-site; GBP 47,798 - 58,420; Full time

Benefits offered by this job

Generous holiday leave – 25 days, increasing to 30

Health and wellbeing support

Pension scheme with employer contributions

Job summary

Freebridge Community Housing is seeking a Repairs Supervisor in King's Lynn to oversee a high-quality repairs and maintenance programme. This hands-on role involves managing a team, driving performance, and ensuring customer satisfaction throughout the repairs process.

The ideal candidate will have extensive knowledge of repairs management, strong leadership skills, and experience in a senior customer service role.

Benefits include a competitive salary of £53,109.99, generous holidays, wellness support, and a pension scheme.

Qualifications

• Proven experience managing repairs with high customer satisfaction.
• Experience leading high-performing teams in repairs/voids.
• Ability to manage business and customer operations at a senior level.

Responsibilities

• Manage in-house repairs team providing leadership and support.
• Ensure operational priorities are met and value for money achieved.
• Monitor quality of repairs and identify opportunities for improvement.

Skills

Repairs management

Team leadership

Customer satisfaction

Data analysis

Problem-solving

Education

HND in Building Construction or Building Surveying

SMSTS or SSSTS qualification

Job description

Job Overview

We invite you to join us as a Repairs Supervisor (Repairs Officer) – a hands‑on, impactful role where you take ownership of delivering a high‑quality repairs and maintenance programme that residents can truly rely on. You manage our in‑house trade teams, oversee property surveys, drive performance and champion a culture of continuous improvement that keeps our homes safe, well‑maintained and somewhere our customers feel proud to live.

Freebridge Community Housing’s goal is to provide affordable, safe and quality homes for current and future generations. Freebridge was set up in 2006 to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7,500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and supporting those who want to move into shared home ownership. We have delivered homes to the Decent Homes Standard and provided a much better quality of living for our customers. At Freebridge we live by our values: Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

Key Responsibilities

• Take responsibility for day‑to‑day management of the in‑house repairs team, providing clear leadership, direction and support to ensure the team performs to the highest standard.
• Support the development, coordination and monitoring of business planning and improvement activity across the repairs service, ensuring operational priorities are delivered and value for money consistently achieved.
• Continually monitor the quality and success of all repairs works, using data, analysis and insight to identify opportunities for improvement and make informed recommendations that drive the service forward.
• Develop and deliver a safe, timely and cost‑effective repairs service that meets the needs of our customers and reflects our commitment to quality and continuous improvement.
• Set, monitor and drive performance against key targets, taking proactive action to ensure the service meets and exceeds its objectives.
• Resolve complaint and dissatisfaction cases – both internal and external – confidently and effectively, addressing difficult issues with professionalism and ensuring satisfactory outcomes for all parties.
• Survey and specify all repair and planned works, including insurance‑related damage such as fire, vandalism and natural disasters, in compliance with agreed procedures.

Qualifications & Experience

• Proven experience of managing repairs to a high standard of customer satisfaction, with up‑to‑date knowledge of housing legislation, regulation, policy and practice in relation to repairs management.
• Experience of leading and managing a high‑performing team within a repairs and/or voids environment, with a track record of driving performance and delivering results.
• Experience of managing a multi‑disciplinary, multi‑function business and customer services operation at a senior level within a sizeable and complex organisation.
• The ability to work with a high degree of autonomy, setting and delivering business priorities and managing a varied workload effectively within a pressurised and dynamic operating environment.
• An HND in Building Construction, Building Surveying or a related subject, or equivalent experience.
• An SMSTS or SSSTS or equivalent qualification in Health and Safety.
• A full UK driving licence and access to own vehicle.

Benefits

• An Annual Salary of £53,109.99
• Generous holiday leave – 25 days holiday plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive employee discounts via Reward Gateway.
• Comprehensive leave policies – 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and wellbeing support – physio, counselling services and employee assistance programme.
• Charitable leave – one day per year to volunteer for a cause you care about.
• Discounted gym membership at Alive Leisure.
• Pension scheme with generous employer contributions (up to 12%).

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We do not discriminate against employees or potential employees based on protected characteristics. We are happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.