Repairs Officer

Lewisham Council; Greater London; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Generous holiday

Local Government Pension scheme

Flexible working

Season ticket loan

Bicycle loan

Staff discounts

Supportive staff networks

Job summary

Lewisham Council is seeking a Repairs Officer to manage and coordinate repair requests for housing stock. You will liaise with residents, contractors and internal teams, arranging appointments, monitoring works and keeping accurate records to deliver a high-quality repairs service.

The role is based in London with a hybrid working pattern. You should be organised, accurate and customer-focused, able to handle competing priorities and ensure safety and reliability in service delivery.

Qualifications

• GCSEs including English and Maths as a baseline qualification.
• Relevant qualification in housing, repairs, building maintenance, construction, customer service or business administration is desirable.

Responsibilities

• Manage and coordinate repair requests from residents from start to finish.
• Liaise with residents, contractors and internal teams; arrange appointments and monitor works.
• Maintain accurate records and update systems; support delivery of a high-quality repairs service.
• Ensure homes are safe and well maintained with a professional, customer-focused approach.

Skills

Communication skills

Organisational skills

Repairs coordination

Customer-focused

Education

GCSEs including English and Maths

Housing/Repairs qualification desirable

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you passionate about delivering excellent customer service and supporting tenants across Lewisham’s housing stock? We’re looking for a Repairs Officer with strong communication, organisation and repairs coordination skills. You’ll help manage repair requests, liaise with residents and contractors, and ensure works are completed to a high standard. Join us and make a real difference in a fast-paced, customer-focused housing service.

What’s the role?

You will manage and coordinate repair requests from residents, ensuring issues are progressed quickly and effectively. You will liaise with tenants, contractors and internal teams to arrange appointments, monitor works and resolve queries. You will maintain accurate records, update systems and support the delivery of a high-quality repairs service. You will help ensure homes are safe, well maintained and that residents receive a professional, customer-focused service.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What We’re Looking For

You’ll be organised, accurate and confident managing repairs from start to finish, have strong communication skills and a customer-focused approach. You’ll be able to work well with residents, contractors and internal teams and keep clear records, follow processes and manage competing priorities. You’ll be proactive in resolving issues and ensuring works are completed properly. Most importantly, you’ll care about delivering a safe, reliable service for residents.

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• GCSEs (or equivalent) including English and Maths.
• A relevant qualification in housing, repairs, building maintenance, construction, customer service or business administration is desirable.
• A willingness to undertake further training and development relevant to the role is essential.

The recruitment process is anonymous and we don’t accept CVs.

For an informal discussion about this job, please contact [e-mail]

Salary

£36,015-£43,014 per annum (Scale 5 - SO1 Career Grade)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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