Healthy Homes Coordinator (Ftc)

Freebridge Community Housing; King's Lynn and West Norfolk; Vor Ort; GBP 31.000 - 38.000; Vollzeit

Benefits dieser Stelle

An Annual Salary of £34,470.68

25 days holiday + bank holidays (incre

Reward Gateway employee discounts

Maternity/Paternity leave policies

Health and wellbeing support

Charitable leave

Discounted gym membership

Pension scheme

Zusammenfassung

Freebridge Community Housing is seeking a passionate Healthy Homes Coordinator (FTC) to join the Healthy Homes Team. You will manage Healthy Homes and disrepair cases from start to finish, ensuring every step is recorded in a unified timeline.

You will collaborate with customers, colleagues, legal representatives and external contractors to facilitate investigations, provide timely updates and address risks or delays proactively.

Qualifikationen

• Strong administration experience with customer service focus.
• Experience coordinating appointments, contractors or multi-team activity.
• Experience monitoring deadlines and escalating overdue activities.
• Experience in social housing, repairs, compliance or related customer service environment (desirable).
• Understanding of HHSRS, statutory timescales and evidence-led closure (desirable).
• Experience with complain handling and statutory housing casework coordination (desirable).

Aufgaben

• Receive Healthy Homes cases after triage and ensure all customer, property, vulnerability and due dates are recorded.
• Maintain a single case record linking jobs, inspections, communications and closure outcomes.
• Manage disrepair cases end-to-end following procedures and legal protocols; coordinate inspections, works and updates.
• Liaise with colleagues, surveyors, contractors, legal, insurers and customers’ representatives to progress cases.
• Monitor deadlines and escalate delays or risks affecting safety, compliance or costs.
• Raise and monitor works orders, purchase orders and invoices for disrepair activity per financial controls.

Kenntnisse

Administrative experience

Coordinating appointments

Deadline management

Social housing context (desirable)

Jobbeschreibung

We’re looking for a passionate Healthy Homes Coordinator (FTC) to join our Healthy Homes Team! In this role, you'll manage Healthy Homes and disrepair cases end-to-end, ensuring every step is recorded within a unified timeline. Collaborating with customers, colleagues, legal representatives, and external contractors, you'll facilitate smooth investigations and communications, provide timely updates, and proactively address any risks or delays.

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

Please note, this role is on an initial 3 month FTC with the potential to be extended or made permanent.

Requirements

Outline of key responsibilities...

• Receiving Healthy Homes cases following Customer Experience or HHSRS triage, making sure the customer, property, vulnerability, hazard, priority, due date, owner and next action are all accurately recorded
• Maintaining one controlled case record, keeping jobs, inspections, communications, decisions, evidence, escalations and closure outcomes linked, complete and easy to review
• Managing disrepair cases end to end in line with agreed procedures and legal protocols, coordinating inspections, works, evidence, correspondence and customer updates through to resolution
• Liaising with colleagues, surveyors, contractors, Legal, insurers and customers’ representatives to progress disrepair cases efficiently, respond to information requests and maintain a complete, accurate and auditable record
• Monitoring legal, statutory and case-specific deadlines, promptly escalating delayed inspections, overdue works, access barriers, incomplete evidence or other risks that could affect case resolution, customer safety, legal compliance or cost
• Raising and monitoring works orders, purchase orders and invoices associated with disrepair activity, in line with agreed financial controls

We are looking for someone who has...

• Strong administration experience, with excellent customer service skills
• Experience coordinating appointments, contractors, repairs or multi-team activity for customers with varied access or support needs
• Experience monitoring deadlines, managing exceptions and escalating overdue or high-risk activity
• Experience in social housing, repairs, compliance, property services or a related customer service environment (desirable)
• An understanding of HHSRS hazards, Awaab’s Law, statutory timescales and evidence-led closure (desirable)
• Experience of complaints, root-cause analysis, HHSRS, damp and mould, disrepair or other statutory housing casework, including coordination with legal representatives or insurers where required (desirable)

Benefits

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

• An Annual Salary of: £34,470.68
• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme
• Charitable Leave: One day per year to volunteer for a cause you care about
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure
• Pension Scheme: A great pension scheme with generous employer contributions (up to 12%)

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.