Repairs Officer

BDS (Northern) Limited; Greater London; On-site; GBP 38,000 - 50,000; Full time

Job summary

BDS (Northern) Limited in London is seeking repairs officers to join a leading social housing provider. The role is based at the Kings Cross head office and runs Monday to Friday, 9am to 5pm.

This temporary ongoing contract focuses on delivering day-to-day responsive repairs, overseeing progress in the system, updating residents, and ensuring high-quality outcomes. The ideal candidate will be highly organised with repairs customer service experience and strong IT skills.

Qualifications

• Organised with ability to manage conflicting priorities.
• Experience in repairs customer service environment.
• Experience in monitoring performance against targets.
• Excellent communication and interpersonal skills.
• Strong IT skills including MS Office.

Responsibilities

• Provide effective support functions in the delivery of day to day, responsive repairs for the operational businesses.
• Oversee and progress all repairs within the system to ensure timely completion and high standards.
• Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all interactions are recorded in the system.
• Ensure completed works are reviewed against initial specification before payment.
• Assist in the processing of invoices for payment.
• Follow up with residents to ensure satisfaction with completed repairs and outcomes.
• Interact with customers and colleagues to understand repair needs and embed this into service delivery.
• Provide a review and rating for all completed jobs and escalate contractor performance concerns to managers.
• Provide relevant telephone support as needed, liaising with contractors and third party providers as appropriate.
• Support regional teams to manage a reliable, trusted repairs service.

Skills

Organised

Repairs CS

Performance monitoring

Communication

MS Office

Job description

BDS are looking for repairs officers to join our client who are a leading social housing provider in London.

The role will be based at the Kings Cross head office 5 days per week.

Full time hours: Mon-Fri 9am - 5pm

Contract: Temp ongoing with likely extension

Rate of Pay: £19.54 PAYE £25.84 Umbrella

Duties

• Provide effective support functions in the delivery of day to day, responsive repairs for the operational businesses.
• Oversee and progress all repairs within the system to ensure that repairs are not stuck and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
• Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.
• Ensure that completed works are accurately reviewed and assessed against the initial specification of works before being progressed for payment.
• Assist in the processing of invoices for payment
• Follow up with residents to ensure satisfaction with completed repairs and positive outcomes.
• Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
• Provide a review and rating for all completed jobs and elevate concerns with contractor performance to managers and contract teams.
• Provide relevant telephone support as needed, liaising with colleagues, contractors and third party providers as appropriate.
• Support the regional teams to manage a reliable, trusted and responsible repairs service.

The Ideal Candidate

• Highly organised and experience of managing conflicting priorities in a busy office environment
• Experience in working in a repairs customer service environment
• Experience of providing performance monitoring and commentary against business targets
• Excellent communication and interpersonal skills
• Effective IT skills including basic/intermediate MS Office skill.