Repairs Manager

OTIS LIMITED; Bradley Stoke; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Company car or car allowance

Matched pension contributions up to 6.

25 days holiday plus bank holidays

Option to purchase up to 5 additional

Private healthcare

Employee Assistance Programme

Life assurance

Industry-leading training and开发

Career progression with leading lift &

Job summary

OTIS LIMITED is seeking an experienced Repair Manager to lead repair operations across the South West region. You will manage a team of engineers, plan and forecast repairs, and ensure high standards of safety, quality and customer service.

You will build relationships with customers, identify growth opportunities, and drive continuous improvement to achieve financial targets and regional performance.

Qualifications

• Experience in leading field-based engineering teams.
• Track record delivering operational & financial targets.
• Strong commercial awareness and understanding of P&L.
• Experience in planning, forecasting, project delivery and resource management.
• Customer-focused with credibility with stakeholders.
• Confident leader who can motivate teams and drive results.

Responsibilities

• Develop and deliver monthly repair targets across the region.
• Own project delivery, ensuring safe, efficient repairs to a high standard.
• Coordinate surveys and plan works with customers and their representatives.
• Interface with customers to deliver an outstanding experience.
• Identify opportunities for additional works and contract growth while maintaining satisfaction.
• Monitor KPIs, labour utilisation, material spend and productivity to drive performance.
• Deliver monthly margin, volume and efficiency targets across the region.
• Produce forecasts and maintain visibility of project performance using repair planning tools.
• Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
• Identify capability gaps and implement development plans to strengthen skills.
• Drive continuous improvement initiatives for operational efficiency and commercial performance.

Skills

Leadership

People management

Customer focus

Forecasting

Project delivery

Strategic planning

Tools

Repair planning tools

Job description

Otis is seeking an experienced Repair Manager to lead our repair operations across the South West region. This is a fantastic opportunity for a proven lift industry leader to take ownership of a significant repair portfolio, driving operational performance, customer satisfaction and financial results. Leading a team of skilled engineers, you'll be responsible for the successful planning, forecasting and delivery of repair projects, ensuring works are completed safely, efficiently and to the highest standards while developing the capability of your team and supporting future business growth.

As a Repair Manager, you will:

• Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.
• Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.
• Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.
• Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.
• Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
• Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
• Deliver monthly margin, volume and efficiency targets across the region.
• Produce accurate forecasts and maintain visibility of project performance using repair planning tools.
• Recruit, lead, coach and develop a high‑performing team of repair engineers and supervisors.
• Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
• Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.

Qualifications

• Be an experienced lift industry professional with a strong technical repair background.
• Have previous experience leading and developing field-based engineering teams.
• Demonstrate a strong track record of delivering operational and financial targets.
• Possess excellent commercial awareness and a strong understanding of profit and loss management.
• Have experience in planning, forecasting, project delivery and resource management.
• Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.
• Be a confident leader who can motivate teams, drive accountability and deliver results.
• Have a proven history of improving performance, productivity and team capability.

Why Join Otis?

• Competitive salary
• Company car or car allowance
• Matched pension contributions of up to 6.5%
• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days annual leave
• Private healthcare
• Employee Assistance Programme
• Life assurance
• Access to industry‑leading training and development
• Career progression opportunities with the world's leading lift and escalator company

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. Our products can be seen at some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people‑powered company, we put people - passengers, customers, and colleagues - at the centre of everything we do. We are guided by our values that we call our Three Absolutes - prioritising Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .JBRP1_UKTJ