Field Manager

OTIS LIMITED; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Highly competitive salary

Company car or car allowance

Pension scheme

Career progression

Employee scholarship program

Job summary

Otis is seeking a Field Manager to lead our maintenance Field Service team in the United Kingdom. You will oversee day-to-day field operations, train and develop staff, ensure safety, and drive customer satisfaction while managing costs and service quality.

The role emphasizes leadership, field coaching, and effective communication across multiple software platforms to support field engineers and customers alike.

Qualifications

• Experienced field manager with a track record of leading field engineers.
• Strong focus on safety and customer satisfaction.
• Ability to train, coach and develop field staff.

Responsibilities

• Ensure all aspects of field safety.
• Meet with customers to ensure obligations and expectations are achieved.
• Direct the performance of field maintenance and contractual service operations.
• Conduct field education training with field workforce.
• Maintain customer quality assurance and manage labour/materials costs.
• Improve efficiencies, manage route schedules and callbacks.
• Provide technical support and assist in sales estimation/proposals.
• Authorize repair orders and track completion.
• Lead change to improve efficiency and communication.
• Demonstrate coaching, mentoring and development of a high-performing team.
• Communicate effectively using various software tools.

Skills

Field management

Safety compliance

Customer relationship

Coaching & development

Training delivery

Leadership

Communication skills

Tools

MS Office

Field service software

Job description

Otis is growing and we are recruiting a Field manager across our maintenance Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. On a typical day you will:

• Ensure all aspects of field safety.


• Meet with customers to ensure obligations and expectations are achieved.


• Direct the performance of field maintenance and contractual service operations.


• Conduct field education training with field workforce.Maintain customer quality assurance, managing the expenditure of labour and materials.


• Improve efficiencies, managing route schedules and call-back rates.


• Provide technical support, participating in sales estimation and proposals as required.


• Authorize repair orders and tracking completion.


• Lead change to better efficiency and communication.


• An experience field manager with a proven track record of managing a team of field based engineers.


• Solid passion and background in engineering, ideally within the Lift & Escalator industry, but this isn't essential.


• Strong coaching, mentoring and development examples - with a track record of maintaining a happy functional and performing team.


• Great communication skills, able to utilise various different software packages to help communicate messages from site to client and vice versa.


• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext!

• Highly competitive salary, shift cover, company car or car allowance.


• Pension scheme which offers upto 7%, 25 days holiday plus the 8 day bank with the opportunity to buy 5 more each.


• Career progression with proven examples of individuals moving into operational roles.


• Opportunity to develop your career and take part of our employee scholarship program.