Repairs Customer Service Representative

Rocket Lab; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Repair Sales Administrator in Braintree, where you will play a key role in customer service and operational excellence. This position requires strong organizational skills and a commitment to customer satisfaction, offering professional growth opportunities in a dynamic team environment.

Benefits

Excellent Pension

25 days holiday plus bank holidays

8x salary life assurance

Income Protection

Enhanced family friendly policies

Wellbeing programme

Health Cash Plan to include dental support

Employee assistance programme

Subsidised food provision

Qualifications

• Strong organizational and administrative skills.
• Excellent communication and interpersonal abilities.
• Experience in a similar role within a technical or repair services environment is a plus.

Responsibilities

• Manage the administrative lifecycle of repair orders.
• Act as the central point of contact between customers and internal teams.
• Maintain regular, proactive communication with customers.

Skills

Organization

Communication

Customer Focus

Job description

Repairs Customer Service Representative

Published 06.06.2025

Company : Safran Aerosystems Services Job field : Customer services and support Location : Braintree , England , United Kingdom Contract type : Fixed Term contract Contract duration : Full-time Professional status : Administrative staff Spoken language(s) : English Fluent

# 2025-158940

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Published 06.06.2025

Job Description

Are you passionate about delivering exceptional customer service and ensuring smooth operational processes? Join our dynamic Repair Customer Service team as a Repair Sales Administrator and play a key role in driving customer satisfaction and operational excellence.

About the Role:
As a Repair Sales Administrator, you will be the vital link between our customers and internal departments, ensuring seamless order management from initiation to invoicing. Your mission is to uphold high standards of service, contribute to economic performance, and foster strong customer relationships through proactive communication and efficient coordination.

Key Responsibilities:
Manage the administrative lifecycle of repair orders, raising quotations and ensuring accuracy and timeliness.
Act as the central point of contact between customers and internal teams including Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance.
Support the implementation of contractual objectives and monitor progress through to invoicing.
Maintain regular, proactive communication with customers to ensure satisfaction and resolve issues promptly.

What We're Looking For:
Strong organizational and administrative skills.
Excellent communication and interpersonal abilities.
A customer-focused mindset with a proactive approach to problem-solving.
Experience in a similar role within a technical or repair services environment is a plus.

Why Join Us?
Be part of a collaborative and supportive team.
Work in a fast-paced, impactful role where your contributions truly matter.
Opportunities for professional growth and development.

But what else? (advantages, specific features, etc.)

Benefits: Excellent Pension, 25 days holiday plus bank holidays (increasing with service), 8x salary life assurance, Income Protection, Enhanced family friendly policies, Wellbeing programme, Health Cash Plan to include dental support, Employee assistance programme, Subsidised food provision

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Locate your future workplace

Avenue North CM77 7AA

Braintree

England United Kingdom

+−

Leaflet | OpenStreetMap contributors

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families