Customer Service Representative

ZipRecruiter; Bedford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor in Bedford to manage customer calls, maintain online systems, and perform administrative tasks. This position offers 23 days of holiday, a workplace pension scheme, and health and wellness benefits, making it an excellent opportunity for those wanting to contribute to customer excellence.

Benefits

23 days holiday plus bank holidays

Paid volunteer day

Healthcare Cash Plan

Workplace pension scheme

Shares discount

Cycle to Work Scheme

Gym discounts

Life assurance coverage

Exclusive discounts on purchases

Support tools for financial goals

Qualifications

• Excellent customer service attitude.
• Professional telephone manner.
• Strong communication skills.

Responsibilities

• Handle incoming and outgoing calls.
• Maintain and update online systems.
• Perform data entry and administrative work.

Skills

Customer Service

Microsoft Office

Communication Skills

Attention to Detail

Multi-tasking

Telephone Manner

Job description

Job Description

We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.

Our Customer Support Centre (CSC) are an integral part to Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.

Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.

You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.

What we need from you:

• An excellent Customer Service focussed attitude
• A professional Telephone Manner
• Great attention to detail
• Microsoft Office skills
• Strong communication skills
• The ability to multi-task and priorities workload

What we offer you in return:

Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw

Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

Give Back: Receive a paid day to volunteer for a charity of your choice.

Health & Wellness: Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.

Your Future: Join our contributory workplace pension scheme for financial security.

Investment: Purchase shares in our global company at a discounted rate.

Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

️ Life Assurance: Enjoy peace of mind with our life insurance coverage.

Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

***No agencies please***