Customer Service Representative

Copart; Bedford; On-site; GBP 22,000 - 27,000; Full time

Job summary

Copart is seeking a Customer Service Advisor for its Bedford office. The role involves data entry, managing calls, and supporting the team in delivering exceptional customer service. With a focus on operational excellence, this position offers 23 days of holiday, healthcare benefits, and a contributory pension scheme.

Benefits

23 days holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Contributory workplace pension scheme

Cycle to Work Scheme

Access to fitness videos and gym discounts

Life insurance coverage

Exclusive discounts on everyday purchases

Mortgage advice and life coaching

Qualifications

• Excellent customer service focus.
• Professional telephone manner required.
• Strong attention to detail and multi-tasking skills.

Responsibilities

• Responsible for data entry and maintaining online systems.
• Handle incoming and outgoing calls, building rapport with customers.
• Support the Customer Excellence Centre's operations.

Skills

Customer Service attitude

Professional Telephone Manner

Attention to detail

Multi-tasking

Job description

This range is provided by Copart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Copart

Internal Recruiter @ Copart UK Limited | Internal Recruitment

We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.

Our Customer Support Centre (CSC) are an integral part to Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.

Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.

You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.

What we need from you:

• An excellent Customer Service focussed attitude
• A professional Telephone Manner
• Great attention to detail
• The ability to multi-task and priorities workload

What we offer you in return:

Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw

Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

Give Back: Receive a paid day to volunteer for a charity of your choice.

Health & Wellness: Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.

Your Future: Join our contributory workplace pension scheme for financial security.

Investment: Purchase shares in our global company at a discounted rate.

Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

️ Life Assurance: Enjoy peace of mind with our life insurance coverage.

Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

***No agencies please***

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Motor Vehicle Manufacturing

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