Repairs Customer Experience Officer (Flexible Hours)

Broxtowe; Beeston; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave + 8 bank holidays

Flexible working arrangements

Gym membership discount

Employee discounts

Job summary

Broxtowe Borough Council is seeking a Repairs Customer Services Officer to join the Housing Repairs Customer Services Team in Beeston. You will answer telephone calls, process emails and online repair reports, and contribute to responsive repairs for tenants and leaseholders.

You will be supported by the Repairs Customer Services Team Leader, with training to help you succeed in delivering quality outcomes in a busy, customer-focused environment. 37 hours per week, Grade 5.

Qualifications

• Experience working in a customer services environment.
• Experience working with internal and external stakeholders.
• Experience meeting targets in a fast-paced environment.
• Ability to use initiative and work independently.
• Experience using Microsoft Word, Excel and Outlook.
• Experience taking payments over the phone.

Responsibilities

• Answer telephone calls, respond to emails, and process online repair requests.
• Deliver quality outcomes for tenants and leaseholders in responsive repairs.
• Coordinate repairs with internal and external stakeholders.
• Follow guidance from Repairs Customer Services Team Leader.

Skills

Customer service

Stakeholder management

Working under pressure

Initiative

Microsoft Word

Microsoft Excel

Outlook

Phone payments

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Broxtowe Borough Council is seeking a Repairs Customer Services Officer to join the Housing Repairs Customer Services Team in Beeston. You will answer telephone calls, process emails and online repair reports, and contribute to responsive repairs for tenants and leaseholders.

You will be supported by the Repairs Customer Services Team Leader, with training to help you succeed in delivering quality outcomes in a busy, customer-focused environment. 37 hours per week, Grade 5.