Repairs Coordinator at YMCA DownsLink Group

The Cosy Box Co; Hove; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Cosy Box Co seeks a Maintenance Admin to support a busy asset management function. You will raise repair requests, coordinate internal and external teams, maintain records, and generate performance data to ensure high standards of safety and resident satisfaction across Sussex sites.

With strong IT skills, you will handle compliance documentation, reports, and stakeholder communication, while working in a hybrid pattern from Reed House, Hove, and across locations with regular travel.

Qualifications

• Significant administrative experience in a busy operational environment.
• Comfort with maintaining databases, compliance documentation and data entry.
• Ability to produce reports and use data to monitor performance, identify trends and discrepancies.
• Strong written and verbal communication skills and stakeholder management ability.
• Proficiency with Office 365 and a maintenance/system platform (e.g., Pyramid) with training available.

Responsibilities

• Raise and manage repair requests and void works.
• Coordinate in‑house repairs team and external contractors.
• Maintain accurate records and produce performance data.
• Deliver high‑quality administrative and operational support.
• Support compliance with statutory and regulatory requirements.
• Maintain databases, compliance documentation, and data entry.
• Produce reports and use data to monitor performance, trends and discrepancies.
• Communicate effectively with colleagues and external contractors.
• Travel regularly across Sussex to support multiple sites.

Skills

Administrative experience

Data entry

Report generation

Stakeholder management

Digital literacy

Tools

Microsoft Office 365

Pyramid (maintenance system)

Job description

Our Maintenance Team is a vital part of the Asset Management function, working across multiple properties to ensure residents have safe, secure, and good‑quality homes. The team works closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty properties for new residents.

We operate across Brighton, Guildford, East Sussex, and West Sussex, with our services centred around Foyers in Hove, Eastbourne, Hastings, Guildford, Horsham, Worthing, and Crawley. These sites provide 24‑hour supported housing for young people aged 16–25.

In addition, we manage a number of larger shared houses (typically accommodating 4–8 residents) through our Transitional Housing teams, supporting young people as they move towards independence.

This is an important central role, responsible for ensuring the efficient delivery of repairs, servicing, and routine maintenance across our property portfolio of approximately 600 bed units, alongside a number of service and office properties, to provide a positive experience for both residents and staff.

You will be accountable for raising and managing repair requests and void works, coordinating a skilled in‑house repairs team and external contractors, maintaining accurate records, producing performance data, and delivering high‑quality administrative and operational support. The role also plays a key part in supporting compliance with statutory and regulatory requirements.

You will bring significant administrative experience within a busy operational environment, with confidence in maintaining accurate databases, compliance documentation, and data entry. You will be experienced in producing reports and using data to monitor performance, identify trends, and spot discrepancies. Strong digital capability is essential, including proficiency in Microsoft Office 365 and experience using property or maintenance systems (such as Pyramid, with training provided).

You will be comfortable managing multiple tasks and deadlines, responding to changing priorities with accuracy and pace, and working with minimal supervision to unblock issues, follow up actions, and ensure work is completed to a high standard.

You will have clear written and verbal communication skills and the ability to build effective working relationships with colleagues and external contractors. Confident working independently while contributing to a collaborative team environment, you will demonstrate strong stakeholder management skills, able to escalate or challenge appropriately when required.

You will keep resident and service needs at the centre of decision‑making, particularly when prioritising repairs, and show a genuine appreciation of the experiences, needs, and aspirations of children and young people with multiple and complex needs.

Monday - Friday, 09:00 - 17:00 / Primary work base for this role is Reed House, Hove / hybrid working model, requiring a minimum of three days on sites each week, with up to two days working from home. Flexibility is essential, as the role involves regular travel across Sussex to support multiple sites.