Repairs Coordinator

Pinnacle Group Limited; Slough; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Repairs Coordinator to oversee service delivery and ensure compliance with KPIs. This hybrid role allows for flexibility, with one day in the office each week. You will be part of a dedicated team managing a diverse portfolio of affordable housing, ensuring repairs are completed efficiently and in line with health and safety regulations. This position offers a chance to make a significant impact in a values-driven organization that prioritizes employee well-being and community engagement. Join a culture that values diversity and supports your professional growth through various learning opportunities.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Qualifications

• Experience in a similar role with a focus on repairs coordination.
• Ability to engage effectively with various stakeholders.

Responsibilities

• Ensure repairs comply with health and safety legislation.
• Manage completion of planned and reactive works efficiently.

Skills

Communication Skills

Influencing Skills

Resilience

Multi-tasking

Job description

Pinnacle Group are looking to recruit a Repairs Coordinator to ensure that contracted service levels are understood, and delivered in accordance with associated KPIs, and performance effectively recorded.

This is a hybrid role with 1 day in the office on Thursdays each week, the working hours are Monday - Friday 8.30am - 5.30pm.

You will be joining our Home team based in Slough. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities:

• Ensure that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies.
• Ensure effective management of warranties and call back work.
• Management of the completion of planned and reactive works.
• Lead the repairs function ensuring all repairs are complete in accordance with KPIs and the asset lifecycle strategy.
• Risk management – support early identification of potential problems and assist development of risk mitigation strategies.

Key Requirements:

• Demonstrable experience of successfully operating in an equivalent role.
• Ability to engage and influence at all levels, both within the organisation and externally.
• Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure.
• Agile and ability to multi-task, pivot and prioritise different workflows.
• Great verbal and written communication skills.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme