Senior Repairs Coordinator

Moxie People; Eastleigh; On-site; GBP 37,000; Full time

Job summary

An established industry player is seeking a Senior Repairs Coordinator to enhance housing quality in the Social Housing sector. This pivotal role involves overseeing complex repair projects, ensuring compliance with legal standards, and managing schedules effectively. The ideal candidate will possess a strong background in repairs and maintenance, coupled with excellent communication skills. Join a team dedicated to improving customer satisfaction and housing conditions, where your leadership will make a tangible difference. If you have the relevant experience and a proactive mindset, this opportunity is perfect for you!

Qualifications

• Proven experience in scheduling and job management.
• Strong understanding of legal disrepair processes.

Responsibilities

• Overseeing cases from start to finish ensuring compliance.
• Coordinating inspections and managing schedules.

Skills

Scheduling

Project Management

Repairs & Maintenance Delivery

Legal Disrepair Processes

Communication Skills

Customer Service

Job description

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This range is provided by Moxie People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you an experienced scheduler, planner, or project manager with a strong background in repairs and maintenance - or do you come from a trades background with hands-on experience in disrepair work looking to step off the tools? Do you also have a solid understanding of legal disrepair processes? If so, we’ve got a fantastic opportunity for you!

We’re looking for a Senior Repairs Coordinator to join a great organisation within the Social Housing sector. This role is a vital part of the team addressing damp, mould, and property disrepair issues, supporting the lead surveyor in coordinating and executing a variety of complex projects.

Role: Senior Repairs Coordinator

Salary: £37,000 per annum

Hours: 37 hours per week, Monday to Friday

Contract: Permanent

What you’ll be doing:

• Responsible for overseeing cases from start to finish, ensuring compliance with all applicable laws, deadlines, and internal policies and procedures.
• Coordinating inspections, managing schedules, and ensuring that contractors and in-house teams complete works within agreed SLAs
• Keeping detailed, accurate records in case management systems and providing regular updates and reports
• Acting as the go-to point for escalations and liaising with customers, legal teams, contractors, and other internal stakeholders
• Leading admin and scheduling functions within the team, supporting colleagues and promoting a high-performance culture
• Supporting court processes by preparing evidence and occasionally attending proceedings
• Helping improve service delivery by identifying ways to streamline processes and improve customer outcomes

What you’ll need:

• Proven experience in scheduling, job management, and repairs & maintenance delivery
• Strong understanding of legal disrepair cases and the processes around them
• Good understanding of general building defects, including damp & mould
• A proactive, solution-focused mindset and ability to juggle multiple priorities
• Excellent communication and customer service skills
• Experience in social housing or a related sector is desirable but those with a trade background is also welcome to apply
• A collaborative and professional approach

This is a hands-on, high-impact role where your leadership and problem-solving will directly improve housing quality and customer satisfaction. If you have the relevant skills, please apply ASAP!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Project Management, and Other

• Industries

  Housing and Community Development

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