Senior Repairs Coordinator

JR United Kingdom; Eastleigh; On-site; GBP 37,000; Full time

Job summary

An established industry player in the social housing sector is seeking a Senior Repairs Coordinator to enhance housing quality and customer satisfaction. This role involves overseeing complex repair projects, ensuring compliance with legal standards, and leading a high-performance team. Ideal candidates will have a strong background in scheduling and repairs, a proactive mindset, and excellent communication skills. This hands-on position offers the chance to make a significant impact on community living conditions and drive positive change in service delivery.

Qualifications

• Proven experience in scheduling and repairs management.
• Strong understanding of legal disrepair cases and building defects.

Responsibilities

• Overseeing cases, ensuring compliance with laws and policies.
• Coordinating inspections and managing schedules.

Skills

Scheduling

Job Management

Repairs & Maintenance Delivery

Legal Disrepair Processes

Customer Service

Communication Skills

Problem Solving

Job description

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Are you an experienced scheduler, planner, or project manager with a strong background in repairs and maintenance - or do you come from a trades background with hands-on experience in disrepair work looking to step off the tools? Do you also have a solid understanding of legal disrepair processes? If so, we’ve got a fantastic opportunity for you!

We’re looking for a Senior Repairs Coordinator to join a great organisation within the Social Housing sector. This role is a vital part of the team addressing damp, mould, and property disrepair issues, supporting the lead surveyor in coordinating and executing a variety of complex projects.

Role: Senior Repairs Coordinator

Salary: £37,000 per annum

Hours: 37 hours per week, Monday to Friday

Contract: Permanent

What you’ll be doing:

• Responsible for overseeing cases from start to finish, ensuring compliance with all applicable laws, deadlines, and internal policies and procedures.
• Coordinating inspections, managing schedules, and ensuring that contractors and in-house teams complete works within agreed SLAs
• Keeping detailed, accurate records in case management systems and providing regular updates and reports
• Acting as the go-to point for escalations and liaising with customers, legal teams, contractors, and other internal stakeholders
• Leading admin and scheduling functions within the team, supporting colleagues and promoting a high-performance culture
• Supporting court processes by preparing evidence and occasionally attending proceedings
• Helping improve service delivery by identifying ways to streamline processes and improve customer outcomes

What you’ll need:

• Proven experience in scheduling, job management, and repairs & maintenance delivery
• Strong understanding of legal disrepair cases and the processes around them
• Good understanding of general building defects, including damp & mould
• A proactive, solution-focused mindset and ability to juggle multiple priorities
• Excellent communication and customer service skills
• Experience in social housing or a related sector is desirable but those with a trade background is also welcome to apply
• A collaborative and professional approach

This is a hands-on, high-impact role where your leadership and problem-solving will directly improve housing quality and customer satisfaction. If you have the relevant skills, please apply ASAP!