Repairs Coordination Administrator

Fareham Borough Council; Fareham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Fareham Borough Council is seeking a Repairs Administration Officer to join the Building Repairs and Maintenance service for Fareham Housing.

You will handle customer queries by phone and in writing, ensuring the right repair is allocated to the tradesperson and update ICT systems with all necessary information for the repair to be completed. You will also provide a range of administrative duties, supporting across the department.

Qualifications

• Must have a customer orientated approach and experience in a busy customer focussed environment.
• Excellent communication and office administration skills.
• Proficiency in ICT packages and systems (e.g., MS Office, CRM/ICT).

Responsibilities

• Handle a wide variety of customer queries by phone and written correspondence.
• Determine the correct repair to be carried out by the allocated Tradesperson.
• Update ICT systems with all necessary information for repairs and provide general admin support across the department.

Skills

Customer service

Office administration

ICT systems

Tools

MS Office

CRM/ICT systems

Job description

Fareham Borough Council is seeking a Repairs Administration Officer to join the Building Repairs and Maintenance service for Fareham Housing.

You will handle customer queries by phone and in writing, ensuring the right repair is allocated to the tradesperson and update ICT systems with all necessary information for the repair to be completed. You will also provide a range of administrative duties, supporting across the department.