Repairs Administration Officer

Fareham Borough Council; Fareham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Fareham Borough Council is seeking a Repairs Administration Officer to join the Building Repairs and Maintenance service for Fareham Housing.

You will handle customer queries by phone and in writing, ensuring the right repair is allocated to the tradesperson and update ICT systems with all necessary information for the repair to be completed. You will also provide a range of administrative duties, supporting across the department.

Qualifications

• Must have a customer orientated approach and experience in a busy customer focussed environment.
• Excellent communication and office administration skills.
• Proficiency in ICT packages and systems (e.g., MS Office, CRM/ICT).

Responsibilities

• Handle a wide variety of customer queries by phone and written correspondence.
• Determine the correct repair to be carried out by the allocated Tradesperson.
• Update ICT systems with all necessary information for repairs and provide general admin support across the department.

Skills

Customer service

Office administration

ICT systems

Tools

MS Office

CRM/ICT systems

Job description

About The Role

Fareham Housing are looking for a Repairs Administration Officer to join their Building Repairs and Maintenance service.

You will be dealing with a wide variety of customer queries over the phone and in writing, ranging from routine repair requests to emergency repairs in relation to Council housing and Corporate Buildings. Through talking to customers you will enable the right repair to be carried out by the allocated Tradesperson and you will update ICT systems with all the necessary information for the repair to be completed.

You will also carry out a range of administrative duties, providing support across the department.

About You

You must have a customer orientated approach, experience of working in a busy customer focussed environment and be confident handling calls with a variety of customers. You will need excellent communication and office administration skills as well as proficiency in a variety of ICT packages and systems.

You will need to be flexible and able to adapt to changing work requirements whilst remaining calm, polite, positive and cheerful. This is a fast-paced, reactive working environment, often with a high volume of repair requests to process each day and you will need to be able to learn 'on the job'.

For further information about the role or to discuss this opportunity, please contact Lisa-Marie Shaw, Responsive Repairs Admin Team Leader, on 01329 824626.

Please Note: Previous applicants need not apply.

About Us

We take pride in receiving feedback from others who say we are a friendly and professional organisation.By working for us you will become part of the team and will play your part in serving our community.

You would be joining one of the most forward-looking borough councils in the Southeast, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us.

We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce.

We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.

Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of theGovernment's Disability Confident schemedemonstratingthat we will provide a fair and equal route to employment with the Council.

Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.