Repairs Administrator

Confidential; Essex; On-site; GBP 21,000 - 26,000; Full time

Job summary

Basildon Borough Council in Basildon, Essex is seeking a Repairs Administrator on an initial 3‑month contract. The role is on-site three days per week, full‑time 36.25 hours, with a temporary contract and a pay rate of £14.57 PAYE or £18.66 Umbrella per hour.

You will handle repair requests, enquiries and complaints, maintain records, assist with scheduling and data entry, and support the repairs team in investigations under housing guidance.

Qualifications

• Receive and process new repair requests, enquiries and complaints.
• Perform data entry and assist with scheduling and processing recharge orders.
• Provide detailed advice to customer queries and complaints.
• Investigate claims under the Housing Disrepair Protocol and related housing law.
• Maintain records and ensure service standards are met within timescales.
• Work within Equal Opportunities and health and safety requirements.

Responsibilities

• To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion.
• Carry out admin tasks and maintain records on appropriate systems.
• Assist with operative scheduling and processing rechargeable orders.
• Provide clear responses to customer queries and issues as required.

Skills

Customer service

Data entry

Scheduling

Communication

Record keeping

Job description

Repairs Administrator - Basildon Borough Council

Basildon, Essex

14.57 PAYE / 18.66 Umbrella per hour

Temporary Contract

Full-Time, 36.25 hour per week

Closing Date: Wednesday 12th August 2026

Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit a Repairs Administrator on an initial 3-month contract.

Due to the nature of this role, the successful candidate will be required to work on-site 3 days per week.

MAIN PURPOSE

The Repairs team's purpose is to provide an effective support to the repairs operation carried out by our partner contractor. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process. This work relates to repairs issues for Basildon Council Housing tenants and leaseholders.

Duties

• Key skills and experience required: To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.
• Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.
• To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.
• To provide detailed advice to customer queries, complaints and requests as required.
• Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation.
• Ensure all work is carried out in accordance with agreed procedures and timescales. To ensure that all service standards are adhered to and consistently delivered.
• Undertake all the duties within the framework of Equal Opportunities.
• Any other duties appropriate to the post: These other duties must be equivalent to or below the salary and status of the role and, where appropriate, under the Equality Act 2010, due consideration must be given to any employees with a "protected characteristic".
• You must cooperate in all matters relating to Health and Safety and implement all procedures for your job role. The identification of Health and Safety related risks within the working environment must be highlighted to your management.

Why choose Basildon Council?

Basildon Borough Council is one of the largest local authorities in the East of England region and serves a population of approximately 172,000 people. The town of Basildon is regarded as a key economic hub with the main areas of employment being engineering, research and development, distribution and financial services. Basildon is also the second biggest economy in the Thames Gateway, outside of Canary Wharf.

Working for Basildon Borough Council means making a practical and positive difference to the lives of people living and working in the Borough and provides a fulfilling career.

Each of our employees - whatever job role they are undertaking - can feel motivated by having a unique opportunity to use their skills to make Basildon a better place to live. Whether it is conserving our countryside, by regenerating our Borough, by housing our residents or by collecting the refuse on time.