Area Service & Repair Manager - London

TK Elevator GmbH; Greater London; On-site; GBP 45,000 - 67,000; Full time

Benefits offered by this job

34 days holiday

Company pension scheme

Health cash plan

Life Assurance Scheme - 4x annual pay

Premium health and wellbeing apps

Subsidised gym membership

Salary sacrifice (Electric Cars)

Cycle2Work

Long Service award with holiday entice

Employee Assistance Programme

Refer a friend scheme

Job summary

TK Elevator GmbH in London is seeking an experienced Area Service & Repair Manager to lead the Service and Repair teams from our London office. You will maximise sales, manage operations metrics and ensure safety and quality across all sites.

You will coordinate engineers' time, approve timesheets, visits and handovers with NI Projects Managers, while upholding TK Elevator standards for health, safety and customer care. Travel will be required.

Qualifications

• NVQ3 in Service Maintenance & Repairs is desirable.
• Previous experience in a supervisory role managing a team.
• Experience working in an operational role in engineering/manufacturing/construction.
• Hold a full UK Driving Licence and able to travel.
• Excellent verbal and written communication skills.
• Ability to use your initiative and work well with others.
• Positive attitude and receptive to change.
• Extremely organised and strong customer-care focus.
• Advocate for H&S regulations in the workplace.

Responsibilities

• Maximise sales through prospecting new business and renewing contracts.
• Manage operational metrics in line with targets.
• Coordinate Service and Repair teams and conduct monthly meetings and reviews.
• Authorise engineers' timesheets, holidays and night rotas.
• Ensure up-to-date tooling register is maintained.
• Undertake audits of Company assets as required.
• Promote continuous customer service and H&S compliance.
• Undertake regular site visits and handovers with Project Managers.
• Manage Lift & Escalator-off works.

Skills

Verbal communication

Written communication

Leadership

Organisation

Customer care

Initiative

Team management

Health & Safety

Education

NVQ3 in Service Maintenance & Repairs

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for an experienced and passionate Area Service & Repair Manager to join our London division based in our London offices, reporting to the Regional Operations Manager. This role will be responsible for directing and supervising their Service and Repair teams and jobs in a safe, quality driven and cost-effective manner.

As an Area Service & Repair Manager, your day to day will include:

• Maximise sales through prospecting new business and dealing with current repeat business customers and review contract renewals
• Manage operational metrics in line with targets
• Management and coordination of the Service and Repair teams, including carrying out monthly meetings, performance reviews, health and safety visits etc
• Authorisation and management of engineer's time sheets, holidays and night call rotas.
• Ensure up-to-date recording of tooling register
• Undertake as required audits of Company assets
• Be a champion for continuous Customer Service and Health & Safety regulations to convey TK Elevator behaviour and commitments
• Undertake regular site visits
• Carry out new installation's handover with NI Projects Managers
• Active management of Lift & Escalators-off works

• NVQ3 in Service Maintenance & Repairs is desirable
• Previous experience in a supervisory role managing a team
• Experience working in an Operational role in an engineering/manufacturing or construction industry.
• Hold a full UK Driving License and able to travel
• Excellent verbal and written communication skills
• The ability to use your initiative and work well with others
• Positive attitude and receptive to change
• Extremely organised
• Superior customer-care skills
• The ability to self-assess and take ownership of personal development
• An advocate for H&S regulations in the workplace

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme