Technical Product Support Engineer (Repair & Diagnostics)

Sony Playstation

Greater London

On-site

GBP 42,000 - 64,000

Full time

8 days ago

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Benefits offered by this job

Discretionary bonus opportunity

Private Medical Insurance

Dental Scheme

25 days holiday per year

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment is seeking a Technical Product Support Engineer to support repair centre operations across Europe, Africa, the Middle East and Australia from our London office. You will provide technical and engineering support, lead repair improvements, and work on new models, diagnostic tools and equipment with our HQ and teams.

You will have hands-on experience with electronic hardware, tools and diagnostics, plus a proactive, detail-oriented mindset to meet KPI targets and

Qualifications

2+ years of experience in an electronic engineering or manufacturing environment or a graduate with the necessary skills who is willing to learn on the job.
Good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes.
Understanding and interpretation of hardware faults at circuit board level and diagnostics.
Possess a good understanding of electronics equipment & tools.
Technical mind-set and enjoy solving technical problems.
Experience troubleshooting electronic products and embedded systems.
Hardware-focused with some software experience.
Experience introducing new technical equipment into an established repair environment.
Ability to manage distribution of latest firmware releases to repair centres and test functionality releases internally before rollout.
Capable of prioritising work and delivering to deadlines.

Responsibilities

Provide continuous technical support to repair partners on diagnostic tools, equipment or processes.
Collaborate with wider technical teams to solve technical and quality issues in the field.
Distribute and manage technical equipment to repair partners, following security policy.
Provide technical guidance and support for new product introduction and launch.
Support implementation of new operational setup and maintenance of repair processes.
Review and distribute technical requirements to repair centres and ensure compliance.
Support users of internal bespoke applications and assist troubleshooting.
Provide training on new models, equipment or techniques to repair centres when required.
Drive process improvement initiatives with repair partners and KPI targets.
Work on repair centre efficiencies including production flow, assembly and test.