Gaming Network Support Engineer & Tech Liaison

PlayStation; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Sony Interactive Entertainment (SIE) is seeking a Network Support Engineer to join the Developer Technology Group in London. You will provide technical guidance to developers and publishers, resolving complex network-related challenges and helping partners implement PlayStation network services and APIs across multiple platforms.

You will collaborate with internal teams, document issues, and contribute to tooling and automation.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience with APIs, web services, networking concepts, or online service technologies.
• Experience in digital technologies, software development, technical support, or the gaming industry.
• Strong technical problem‑solving and analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management skills.
• Ability to work effectively in an international and multicultural environment.
• Proactive, collaborative, and approachable.

Responsibilities

• Provide technical support and guidance to developers and publishers across PlayStation platforms via portal, online channels, on-site visits, training sessions, and events.
• Develop and maintain a deep understanding of PlayStation network services, APIs, tools, and technologies; help partners interpret documentation and implement solutions.
• Investigate technical issues, identify solutions, and coordinate escalations with internal teams.
• Collaborate across SIE regions to resolve partner issues and improve developer experience.
• Act as liaison between developers, publishers, and internal groups (Third Party Relations, Store Operations, Consumer Services, Policy, Product, SDK).
• Gather and communicate partner feedback and recurring challenges to engineering and product teams.
• Contribute to developer-facing tools, services, documentation, and internal processes.
• Participate in projects, enhancing tools, building new solutions, and automating workflows.
• Deliver technical training and presentations to developers and publishers at meetings and events.

Skills

JavaScript

Python

C/C++

XML

HTML

APIs

Web services

Networking concepts

Online services

Education

Bachelor’s degree or equivalent

Job description

Sony Interactive Entertainment (SIE) is seeking a Network Support Engineer to join the Developer Technology Group in London. You will provide technical guidance to developers and publishers, resolving complex network-related challenges and helping partners implement PlayStation network services and APIs across multiple platforms.

You will collaborate with internal teams, document issues, and contribute to tooling and automation.