Repair Administrator

Stannah Group; Higher Whitley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Market-aligned salary

25 days holiday

Pension scheme

Private health plan

Life Assurance

Employee assistance programme

Free parking

Holiday buy scheme

Job summary

Stannah Group is seeking a Repairs Coordinator at our Warrington service branch. You will support engineers and subcontractors, help manage repair projects, and coordinate health and safety, workforce, and customer-service delivery to meet branch targets.

Ideal candidates will have administration experience or an NVQ in Administration, with strong interpersonal and organizational skills to interact professionally across the organisation. Working hours are 08:00–16:45 Mon-Thu and 08:00–15:45 Fri.

Qualifications

• NVQ in Administration is desirable or previous proven experience.

Responsibilities

• Assist with planning, allocation, and safety compliance for repair work.
• Ensure proper use of compliance processes, PPE adherence, and organise engineers’ equipment and documentation.
• Attend site meetings, write reports, and alert the Field Repair Manager to potential issues or delays.
• Oversee the completion of repair works, manage payment milestones, invoicing, and procurement of materials.
• Investigate accidents/near-misses, prepare contract variation quotes, and handle any additional tasks as assigned by senior management.

Skills

Interpersonal skills

Planning & prioritisation

Data interpretation

Customer service

Education

NVQ in Administration

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Repair Coordinator Jobs in Warrington at Stannah - Join Our Team!

Are you an experienced Administrator ready for your next challenge?

Warrington Service Branch have an exciting opportunity for an administrator to join their team, as a Repairs Coordinator.

You will collaborate closely with managers to assist in overseeing engineers and subcontractors. Additionally, you will support the field management team in achieving the branch's objectives for major and minor repairs. Ensuring targets, goals, and deadlines are met. Your role will encompass all aspects of project delivery, including health and safety, workforce coordination, and customer service.

It is also essential to have previous administration experience within a busy office environment. You will have the ability to plan, prioritise workloads and are capable of interpreting and reporting accurate data.

The ideal candidate will have strong interpersonal skills. With the ability to interact professionally with our customers, across all levels of the organisation, taking ownership of queries through to resolution.

Working hours:08:00 - 16:45 Monday to Thursday and 08:00 - 15:45 Friday

Repair Coordinator Responsibilities

• Assist with planning, allocation, and safety compliance for repair work, including risk assessments and method statements.
• Ensure proper use of compliance processes, PPE adherence, and organise engineers’ equipment and documentation.
• Attend site meetings, write reports, and alert the Field Repair Manager to potential issues or delays.
• Oversee the completion of repair works, manage payment milestones, invoicing, and procurement of materials.
• Investigate accidents/near-misses, prepare contract variation quotes, and handle any additional tasks as assigned by senior management.

Please see the full job description here: Repair Co-ordinator job description

Repair Coordinator Qualifications

• NVQ in Administration is desirable or previous proven experience

If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Repair Coordinator , or Customer Service Administrator, and are looking for a Repair Coordinator job in Warrington.

Benefits Include

• Market Aligned Salary, paid on a monthly basis
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.