Rents and Service Charge Manager

Ealing Council; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Ealing Council is seeking a Rents and Service Charge Manager to oversee the rent and service charge function for its residential and commercial portfolio. This full-time role collaborates with finance and regeneration teams to set annual charges and ensure value for residents.

You will lead a multi-disciplinary team, drive compliance with housing standards and legislation, and maximise income within the HRA while delivering responsive, resident-focused services.

Responsibilities

• Calculate and set the annual rents and service charges for existing and new stock across the Council's residential and commercial portfolio.
• Provide operational management and performance oversight of the rent and service charge function.
• Ensure full compliance with the Regulator of Housing (RSH) Rent Standard and with the Landlord and Tenant Act 1985 & 1987.
• Deliver a high-performing, customer-focused service and maintain strong financial control to maximise income within the HRA.
• Lead a multi-disciplinary team, driving continuous improvement to deliver efficient, compliant, and resident-focused services.

Job description

Ealing Council have an exciting new opportunity as Rents and Service Charge Manager available on a full-time basis. You will work closely with the Council's finance and regeneration departments to calculate and set the annual rents and service charges for existing and new stock across the Council's residential and commercial portfolio.

As the Rents and Service Charge Manager, you will provide operational management and performance oversight of the Council's rent and service charge function, ensuring:

• Full compliance with the Regulator of Housing (RSH) Rent Standard
• Full compliance with the Landlord and Tenant Act 1985 & 1987
• Delivery of a high-performing and customer-focused service
• Strong financial control and income maximisation within the HRA

The ideal Rents and Service Charge Manager will lead a multi-disciplinary team, embedding a culture of high performance, driving continuous improvement to ensure services are delivered in an efficient, compliant and resident-focused manner, and have the skills and experience detailed in the role profile.

You must have the right to work in the UK. Evidence of the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its Connected Communities agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough. We particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals who are currently underrepresented in Ealing's workforce.

Please note all applications will be determined on merit.

Closing date: 16 October 2026