Head of Rents & Service Charge

Gravitas Recruitment Group (Global) Ltd; Watford; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

30 days holiday

Pension contribution

Family-friendly leave

Health cash plan

Life cover and income protection

Hybrid working

Volunteer days

Car salary sacrifice

Job summary

Gr avitas Recruitment Group (Global) Ltd is assisting a Housing Association in Hertfordshire/Buckinghamshire to recruit a Head of Rents and Service Charge. The role oversees rent/service charge activities, leads the team, and collaborates with senior leadership to ensure accurate billing and regulatory compliance.

The position requires strategic leadership, strong stakeholder management, and a track record of developing high-performing teams within housing regulation and rent setting frameworks.

Qualifications

• Proven experience managing rent and service charge activity at managerial level.
• Commitment to delivering excellent customer service and improving transparency.
• Experience leading process improvement initiatives.
• Proven track record building and developing high performing teams.
• Strong knowledge of housing regulation, rent setting frameworks and service charge legislation.

Responsibilities

• Rent and service charge management.
• Lead the annual rent and service charge setting process across all tenures.
• Oversee accurate preparation and timely distribution of year-end service charge statements.
• Drive transparency through accurate billing and clear communication to residents.
• Ensure timely resolution of rent and service charge queries and complaints; plan and resource effectively throughout the year.
• Monitor performance against budgets, identifying risks and opportunities.
• Develop and maintain performance indicators to monitor service effectiveness and improve satisfaction.
• Act as the key representative for rent and service charges, managing internal and external stakeholder relationships.
• Provide timely and accurate information to operational teams and senior leadership.
• Collaborate with Finance and Asset Management teams to forecast service charge income and expenditure.

Job description

FLEXIBLE HYBRID WORKING WITH 3 DAYS WORK FROM HOME

HERTFORDSHIRE OR BUCKINGHAMSHIRE

My client is an established Housing Association based across Hertfordshire and Buckinghamshire. They're looking to hire a Head of Rents and Service Charge, to lead the Rents and Service Charge team provide strategic leadership and operational oversight for all rent and service charge activities across the organisation.

The Head of Rents and Service Charge will act as the organisation's key representative for rent and service charge matters, building strong relationships with senior leaders, residents, leaseholders, management companies, freeholders, local authorities and auditors.

RESPONSIBILITIES:

• Rent and service charge management
• Lead the annual rent and service charge setting process across all tenures
• Oversee accurate preparation and timely distribution of year-end service charge statements
• Drive transparency through accurate billing and clear communication to resident
• Ensure timely resolution of rent and service charge queries and complaintsPlan and resource effectively throughout the year
• Monitor performance against budgets, identifying risks and opportunities
• Develop and maintain performance indicators to monitor service effectiveness and improve satisfaction
• Act as the key representative for rent and service charges, managing internal and external stakeholder relationships
• Provide timely and accurate information to operational teams and senior leadership
• Collaborate with Finance and Asset Management teams to forecast service charge income and expenditure

DESIRED EXPERIENCE

• Proven experience managing rent and service charge activity at managerial level
• Commitment to delivering excellent customer service and improving transparency
• Experience leading process improvement initiative
• Proven track record building and developing high performing teams
• Strong knowledge of housing regulation, rent setting frameworks and service charge legislation

BENEFITS

• 30 days holiday from day 1 (for Heads of Services), plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working - hybrid options, modern offices, free parking & EV charging
• 3 paid volunteering days in the local communities
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)