Technical Support Engineer – Full Time | Competitive Salary | Depending on Experience

Power Electrics; East Grinstead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

EOT Bonus Scheme

Training and career progression

Holiday Buy & Sell Scheme

Company pension

Private medical scheme

Life assurance scheme

23 days holiday growing to 28

Cycle to Work Scheme

Employee Referral Scheme

Company vehicle provided

Company phone provided

Job summary

Power Electrics is seeking a skilled Field Service Engineer to join its Technical Support Team across the UK depot network and customer sites. You will diagnose faults, commission, repair and upgrade rental equipment, including Stage V generators, while mentoring engineers and supporting major projects.

Holding relevant mechanical/electrical qualifications or completing an apprenticeship with electrical bias is essential, along with a driving licence.

Qualifications

• Qualification in Mechanical/Electrical Engineering or equivalent.
• Or completed approved apprenticeship in Mechanical/Electrical Engineering (Electrical bias preferred).
• Experience servicing and repairing generator sets (FG Wilson, Cummins, etc) is essential.
• Strong fault-finding abilities and good communication.
• Field Service/Technical experience is advantageous.
• Full Driving Licence is essential.
• Able to work independently and as part of a team.
• DBS checks may be required; eligible to work in the UK.

Responsibilities

• Provide technical support to Power Electrics depots and customers.
• Diagnose and resolve generator and electrical faults.
• Carry out commissioning, repairs, upgrades and modifications to rental equipment (Stage V).
• Attend customer sites for technical support, commissioning and site surveys.
• Support technical training and mentoring to engineers and customers.
• Support major projects, product introductions and technical investigations.
• Work from depots when not attending customer sites.
• Comply with Company Health & Safety policies.

Skills

Fault finding

Communication skills

Field service

LV distribution knowledge

Full driving licence

Customer awareness

Team player

ECS card preferred

Education

City & Guilds / BTEC or equivalent

Job description

Salary: Competitive | Depending on Experience

Job Purpose

Working as part of Power Electrics’ Technical Support Team, you will provide engineering support across our UK depot network and customer sites.

Supporting multiple depots, you will act as a point of technical escalation, assisting engineers with fault diagnostics, commissioning, repairs, engineering upgrades and specialist customer requirements.

Working alongside the wider Technical Support Team, you will support major projects, technical training, engineering upgrades and continued development of our modern rental fleet, including stage V equipment.

Key Responsibilities

• Provide technical support to Power Electrics depots and customers
• Diagnose and resolve generator and electrical faults.
• Carryout commissioning, repairs, upgrades and modifications to rental equipment, including Stage V generators.
• Attend customer sites to provide technical support, commissioning and site surveys.
• Support technical training and mentoring to engineers and customers.
• Support major projects, product introductions and technical investigations.
• Work from Power Electrics depots when not attending customer sites.
• Comply with Company Health & Safety

Skills & Experience

• Possess a relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/Plant i.e. City & Guilds, BTEC or equivalent.
• OR to have served/completed an approved apprenticeship in Mechanical/Electrical Engineering. An Electrical Bias is preferred
• OR proven experience servicing and repairing generator sets predominantly FG Wilson, Cummins etc – ESSENTIAL
• Possess good fault-finding abilities and strong communication skills
• Previous experience of working in a Field Service/Technical environment advantageous
• Understanding of LV distribution, changeover systems etc.
• Full Driving Licence ESSENTIAL
• Good customer awareness with the ability to respond to customers’ requirements effectively & efficiently
• Ability to work on own initiative and as part of a team
• Holder of ECS Card preferred but not essential as training can be given

What we offer

• EOT Bonus Scheme – benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
• Cycle to Work Scheme – tax-efficient bike purchase program
• Employee Referral Scheme – earn rewards for referring qualified candidates
• Company vehicle provided
• Company phone provided

Overtime Rates

Days

Time

Rate

Monday to Friday 12am to 4am Double Time

Monday to Friday 8am to 5pm Standard Time

Monday to Friday 5pm to Midnight Time and Half

Saturdays 12am to 4am Double Time

Saturdays 4am to Midnight Time and Half

Sundays & Bank Holidays All hours Double Time

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.