Field Service Engineer

Power Electrics; Allbrook; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

EOT Bonus Scheme

Training and career progression

Holiday Buy & Sell Scheme

Private medical scheme

Pension scheme

Life assurance

Job summary

Power Electrics is seeking an experienced Service Engineer to maintain and repair diesel generators for both customer-owned and rental equipment. You will interact with customers and collaborate with multiple departments to ensure high-quality service.

The role demands fault-finding proficiency, a strong customer service ethos, and a valid driving licence. DBS checks and UK eligibility are required, with on-call duties and career progression opportunities.

Qualifications

• Relevant mechanical or electrical engineering qualification (e.g. City & Guilds, BTEC) or equivalent.
• Completion of an approved apprenticeship in Mechanical or Electrical Engineering is acceptable.
• Proven servicing/repair experience on diesel generator sets (FG Wilson, Cummins or similar).
• Full driving licence is required.
• Strong fault-finding skills and clear communication with customers and teams.

Responsibilities

• Perform routine servicing and maintenance of diesel generators for customer-owned and rental equipment.
• Diagnose faults and carry out repairs on customer and rental generators; ensure quick issue resolution.
• Conduct site surveys to assess service needs and maintenance requirements.
• Participate in on-call rota to provide timely after-hours support.
• Follow Health & Safety and ISO standards; maintain clean, orderly workspaces and company vehicles.

Skills

Fault-finding

Customer service

Field service

Communication

Driving licence

Education

Mechanical/Electrical qualification

Apprenticeship in Mechanical/Electrical

Tools

FG Wilson experience

Cummins experience

Diesel generator know-how

Job description

This role offers a great opportunity for an experienced Service Engineer. You will play a key role in supporting the Service Department by performing maintenance and repairs on customer-owned diesel generators and our rental fleet. This position requires a high degree of customer interaction and collaboration with various departments, so a strong customer service focus is essential.,

• Perform routine servicing and maintenance of diesel generators for both customer-owned and rental equipment.
• Diagnose faults and carry out repairs on customer and rental generators, ensuring quick resolution of any issues.
• Conduct site surveys as requested to assess service needs and maintenance requirements.
• Participate in the company's on-call rota system to provide timely assistance during off-hours.
• Follow the Company Health & Safety Policy, maintaining clean and orderly workspaces, including company vehicles.
• Comply with all aspects of the company ISO standards ISO 9001, ISO 45001, ISO 14001 and ISO 50001 procedures. Proactively contributing to our continuous improvement programme. A relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance (e.g., City & Guilds, BTEC)
• Alternatively, completion of an approved apprenticeship in Mechanical or Electrical Engineering
• Proven experience in servicing and repairing generator sets, particularly FG Wilson, Cummins, or similar (Essential)
• Strong fault-finding skills and effective communication abilities
• Prior experience working in a field service role (advantageous)
• Full driving licence required
• Demonstrated ability to understand and meet customer requirements efficiently and effectively
• Capable of working independently and as part of a team
• ECS/CSCS or CCNSG competency card preferred but not essential (training can be provided if necessary) EOT Bonus Scheme - benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme - Power Electrics reimburses £150 of the £250 policy excess, leaving £100 payable by the employee. The £150 reimbursement is a taxable benefit, so the employee's net cost will depend on their individual tax position.
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) - increasing with length of service up to 28 days
• Cycle to Work Scheme - tax-efficient bike purchase program
• Employee Referral Scheme - earn rewards for referring qualified candidates, Monday to Friday 12am to 4am Double Time Monday to Friday 8am to 5pm Standard Time Monday to Friday 5pm to Midnight Time and Half Saturdays 12am to 4am Double Time Saturdays 4am to Midnight Time and Half Sundays & Bank Holidays All hours Double Time

Our philosophy At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.