Rental Operations Lead – Team Coach, KPIs & Bonus

ZIGUP plc; Basildon; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme (up to 10% of salary)

23–26 days holiday with service-based增

Life assurance (2x salary)

Well-being app & health plans

Vehicle leasing schemes

Pension & Save-as-you-Earn

Job summary

Northgate Vehicle Hire in Basildon is seeking a dynamic Rental Manager to head up the Rental Team at our busy Snodland site. You will lead a team of Customer Service Advisors, Delivery Agents and a Yard Controller to ensure vehicles are returned safely and on time, while driving exceptional customer experience.

The successful candidate will demonstrate a proven track record of achieving results against budget and KPIs, with strong coaching skills to guide the team toward industry-leading

Qualifications

• Proven track record of delivering results against budget and KPIs.
• Adept at giving coaching, guidance and support to their team to ensure an industry leading customer experience.
• Delivery/Logistics or rental operations experience preferred.

Responsibilities

• Lead and motivate the Rental Team to meet daily rental and logistics operations.
• Coach and develop team members including Customer Service Advisors, Delivery Agents and Yard Controller to achieve targets.

Job description

Northgate Vehicle Hire in Basildon is seeking a dynamic Rental Manager to head up the Rental Team at our busy Snodland site. You will lead a team of Customer Service Advisors, Delivery Agents and a Yard Controller to ensure vehicles are returned safely and on time, while driving exceptional customer experience.

The successful candidate will demonstrate a proven track record of achieving results against budget and KPIs, with strong coaching skills to guide the team toward industry-leading