Rental Manager

Northgate Vehicle Hire Limited; Borehamwood; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in vehicle rental is seeking a Rental Manager to lead a dynamic team in Borehamwood. This role involves ensuring exceptional customer service and operational efficiency while managing a talented group. The company values quality and team support, providing a rewarding environment for its employees. With a competitive salary, a quarterly bonus scheme, and comprehensive well-being services, this position offers both professional growth and personal development. Join a leading provider in the UK and make a significant impact in the rental sector.

Benefits

Quarterly bonus scheme

24 days holiday, increasing with service

Well-being services including 24/7 GP access

Pension and save-as-you-earn share scheme

Access to Benefits App with discounts

Wagestream App for financial wellbeing

Qualifications

• Proven track record of delivering results against budget and KPIs.
• Adept at coaching and guiding team members.

Responsibilities

• Lead a team of Customer Service Advisors, Delivery Agents, and Yard Controllers.
• Ensure vehicles are returned safely and promptly.

Skills

Team Leadership

Customer Service

Budget Management

KPI Monitoring

Coaching

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

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Rental Manager

Reference: MAY20257868

Expiry date: 12:03, Tue, 3rd Jun 2025

Location: Borehamwood

Benefits: Please contact us for details.

This is an exciting opportunity to head up the Rental Team at our busy site in Borehamwood.

About us:

At our company, we're committed to providing a supportive and rewarding environment for our staff. We believe in looking after our team, ensuring everyone has the resources and time to deliver top-quality work without feeling rushed. Our approach is centered on quality, with no need for vehicles to come back, maintaining efficiency and high standards.

About the role:

Your role as a Rental Manager involves supporting our customers to fulfill their business promises. Your goal is to ensure their vehicles are returned safely and promptly. You will lead a team comprising Customer Service Advisors, Delivery Agents, and Yard Controllers, with all team members playing a vital role.

The successful candidate will have a proven track record of delivering results against budget and KPIs. You should be adept at coaching, guiding, and supporting your team to ensure an industry-leading customer experience. You will be accountable for motivating and leading the team to carry out all daily rental and logistics operations effectively, in line with company policies and procedures.

Benefits of working with Northgate Vehicle Hire:

• A competitive basic salary
• A quarterly bonus scheme
• Starting with 24 days of holiday, increasing to 26 with service, plus options to buy or sell up to 5 extra days annually, along with public holidays and an additional day off for your birthday
• Well-being services including 24/7 GP access, mental health support, physiotherapy, Health Cash Plan, Dental Plan, and Travel Insurance
• Exclusive vehicle-leasing schemes for colleagues
• Pension and save-as-you-earn share scheme
• Access to our Benefits App with discounts and cashback deals at major retailers
• The Wagestream App for financial wellbeing, offering control over your pay, savings options, discounts, and access to financial coaching

With over 60 branches nationwide, Northgate Vehicle Hire is the UK's leading provider of light commercial vehicle rental solutions, partnering with prominent organizations. We are part of ZIGUP, a major provider of integrated mobility solutions across the UK, Ireland, and Spain. We offer unmatched support, development opportunities, and long-term security.

We are agile, experts, imaginative, and reliable.