Leasing Manager

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a rapidly growing company as a Leasing Manager, where you will be the first point of contact for prospective residents. In this dynamic role, you will guide residents through the leasing process, ensuring a seamless experience from inquiry to move-in. Your strong customer service skills and positive attitude will be key in fostering a welcoming community atmosphere. This innovative firm offers a supportive culture, opportunities for career growth, and competitive benefits, making it an exciting place to advance your career in real estate.

Benefits

Health coverage

Paid vacation

PTO/Sick leave

401k matching

Qualifications

• Prior experience in customer service, leasing, or hospitality preferred.
• Ability to handle confidential information professionally.

Responsibilities

• Engage with prospective residents through property tours and inquiries.
• Drive occupancy by guiding prospects through applications.
• Provide exceptional customer service and maintain resident records.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Interpersonal skills

Organizational skills

Time management skills

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Leasing Manager, London Borough of Brent

Client:

ARCAN Capital

Location:

London Borough of Brent, United Kingdom

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

bd039ce6302a

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Leasing Manager, you will serve as the primary point of contact for prospective and current residents, fostering a welcoming and professional community atmosphere.

This role is ideal for individuals passionate about customer service, relationship-building, and thriving in a dynamic, people-focused environment.

If you seek an opportunity to contribute to a growing organization while enhancing the resident experience, we encourage you to apply.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With over 80 employees and plans for expansion, you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture. We foster a collaborative, engaging, and service-driven culture dedicated to outstanding resident living experiences and employee growth.

Job Summary

As a Leasing Manager, you will be the first point of contact for prospective residents, guiding them through the leasing process from inquiry to move-in. You will handle inquiries, assist with leasing procedures, and work closely with leasing teams to ensure smooth operations. Leading, mentoring, and managing a high-performing team focused on customer service and engagement, your rapport-building, communication skills, and positive attitude will be key to achieving leasing goals and maintaining resident satisfaction. A strong leasing background is essential.

Key Responsibilities

1. Engage with prospective residents through property tours, inquiries, and promoting amenities.
2. Drive occupancy by communicating benefits and guiding prospects through applications.
3. Assist with leasing operations, including processing applications, background checks, and lease preparation.
4. Coordinate apartment inspections and move-in preparations.
5. Provide exceptional customer service, address concerns, and foster a welcoming environment.
6. Maintain accurate resident records and administrative tasks.
7. Respond promptly to inquiries via phone, email, and in person.
8. Stay informed of market trends and competitor properties.
9. Support community events and resident engagement initiatives.
10. Adapt to operational changes in a dynamic environment.

Qualifications & Skills

• Customer service-oriented with a passion for helping people.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Positive, professional attitude and team player mentality.
• Willingness to work flexible hours, including weekends and holidays.

Education & Experience

High school diploma or equivalent required. Prior experience in customer service, leasing, hospitality, or administrative support is preferred but not mandatory. Ability to handle confidential information professionally is essential.

Why Join Arcan Capital?

• Supportive, people-focused culture fostering long-term relationships.
• Opportunities for career growth and development.
• Competitive compensation and benefits, including health coverage, paid vacation, PTO/Sick leave, 401k matching, and more.

If you're ready to bring your customer service and people skills to a dynamic real estate environment, we encourage you to apply today!