Rental FLEX Executive

Ayvens-1; Milton Keynes; Presencial; GBP 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pension scheme

Annual salary review and bonus scheme

Employee referral scheme

Health & wellness benefits

Cycle to Work scheme

GymFlex membership options

Free parking on site

Resumo da oferta

Ayvens is seeking a proactive Rental Operations professional to manage the operational and administrative tasks for Ayvens Flex. You will maximize customer experience and product performance, working with the Commercial team to support bookings and queries while ensuring SLAs are met across the fleet.

A strong admin background and fleet knowledge are essential. Based in Milton Keynes, the role requires a valid UK driving license, robust communication in English, and the ability to work

Qualificações

• Experience in a rental operational environment.
• Experience in a direct customer facing role.
• Valid UK Driving License.
• Demonstrates a track record of administration, customer service and fleet management.
• Good commercial and financial awareness.
• Experience of analysis and reporting.
• Experience in delivering high levels of customer service & problem resolution.
• Experience of working in a team environment while able to work independently.
• Fluent in business English (written and spoken).
• Working knowledge of core Microsoft applications (Word, Excel & PowerPoint).

Responsabilidades

• Responsible for Ayvens Flex operational and administrational tasks.
• Responsible for maximizing customer experience and product performance for Ayvens Flex interactions.
• Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product.
• Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs.
• Manage customer enquiries and queries to find solutions within Ayvens Flex product boundaries including in-life incidents.
• Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex.
• Arrange for collection of vehicles in line with off-hire SLAs.
• Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex.
• Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product.
• All aspects of fleet administration covered to support performance of Ayvens Flex.

Conhecimentos

Rental operations experience

Customer service

Fleet management

Administration

Credit applications & payments setup

Commercial & financial awareness

Analysis & reporting

Team player / independent

Fluent business English

MS Office (Word, Excel, PowerPoint)

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.Your Role and ResponsibilitiesResponsible for Ayvens Flex operational and administrational tasksResponsible for maximizing customer experience and product performance for Ayvens Flex interactionsWork as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the productResponsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs.Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents.Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex.Arrange for collection of vehicles in line with off-hire SLAs.Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex.Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests.All aspects of fleet administration covered to support performance of Ayvens FlexSkills and ExperienceExperience in a rental operational environment.Experience in direct customer facing role.Valid UK Driving LicenseDemonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment.Good commercial and financial awarenessExperience of analysis and reportingExperience in delivering high levels of customer service & problem resolutionExperience of actively participating in a team environment, whilst demonstrating the capability to work independentlyFluent in business English Language – written and verbalWorking knowledge of core Microsoft applications (Word, Excel & PowerPoint)What we offerRewards & Financial BenefitsCompetitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) , Retail discounts programme, GymFlex membership options, Cycle to Work schemeHealth & WellbeingLife Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.Time Off & Work–Life Balance25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).Workplace & On ‑ Site FacilitiesFree parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsStudies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!Why Ayvens?With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.