Knowledge Content Author

LPUK LeasePlan UK Ltd; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Health & Wellbeing Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

Time Off & Work–Life Balance

25 days’ annual leave + an additional

37.5 hour week

Monday to Friday, no weekends

Holiday buy & sell scheme

Volunteer days

Time allocated for personal developmen

Study support (where applicable)

Job summary

Ayvens is seeking a Knowledge Specialist to translate stakeholder knowledge requirements into actionable knowledge articles across platforms such as the Knowledge Management System. You will help maintain knowledge governance and shape our knowledge style and standards, collaborating with subject matter experts to ensure consistency and quality.

You will support employees' knowledge needs, ensure content is on-brand and delivered at the point of need, and work with Learning & Development to keep

Qualifications

• Knowledge in process documentation applications e.g. Visio.
• Proficient in Microsoft Office programs.
• Strong collaboration skills with the ability to work cross-functionally.
• Proven experience in a knowledge management role or similar.
• Experience with knowledge and process documentation writing and maintenance.
• Excellent written and verbal communication skills.
• Ability to adapt to challenging workload demands and deadlines.

Responsibilities

• Developing knowledge style and standards across the business for use throughout all process & knowledge articles.
• Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System.
• Implement and oversee end user focus groups ensuring our knowledge is fit for purpose.
• Work cross functionally to ensure all knowledge is on brand and delivered at the point of need.
• Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand.
• Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team.
• Act as a subject matter expert for Knowledge capture and governance.

Job description

Key Purpose

Interpret the knowledge requirements from key business stakeholders and translate these into consistent and useable knowledge articles, for use in various platforms such as the Knowledge Management System

Responsibility for supporting the knowledge needs of various employees through the implementation of Knowledge best practice and governance. Collaborating with key stakeholders and subject matter experts across the business to harness knowledge, in turn developing our knowledge style and standards. Maintenance of a Knowledge Management System.

Key Responsibilities

• Developing knowledge style and standards across the business for use throughout all process & knowledge articles
• Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System
• Implement and oversee end user focus groups ensuring our knowledge is fit for purpose
• Work cross functionally to ensure all knowledge is on brand and delivered at the point of need
• Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand
• Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team
• Act as a subject matter expert for Knowledge capture and governance

Skills, Experience & Background

• Knowledge in process documentation applications e.g. Visio
• Competent in Microsoft Office Programs
• Great collaboration skills with the ability to work cross functionally
• Proven experience in a knowledge management role or similar
• Experience of knowledge, process documentation writing and maintenance
• Excellent written and verbal communication skills
• Ability to adapt to challenging workload demands and deadlines

What we offer

• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme
• Health & Wellbeing Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance
• Time Off & Work–Life Balance
• 25 days’ annual leave + an additional Celebration Day
• 37.5 hour week
• Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

Workplace & On‑Site Facilities

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.