Credit Controller

LPUK LeasePlan UK Ltd; West of England; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Free parking

Job summary

Ayvens in Bristol is seeking a Credit Controller on a 12 month fixed term contract at our Emersons Green head office. The role focuses on collecting overdue balances, supporting vulnerable customers and minimising credit losses.

You will manage queries, maintain strong regulatory compliance and deliver excellent customer service while building relationships with internal teams and external partners. 37.5 hour week, no weekends.

Qualifications

• Experience collecting overdue payments and credit control.
• Excellent written and verbal communication skills.
• Strong time management and ability to work under pressure.
• Customer-focused with strong relationship building abilities.

Responsibilities

• Chase and collect overdue/missed payments via phone, letter and email.
• Resolve invoice queries with internal departments and customers.
• Support vulnerable customers and explain available options.
• Deliver a high level of customer service.
• Comply with policies and audits.
• Build relationships with stakeholders at all levels.
• Coordinate with outsource/supplier partners for debt recovery as needed.
• Maintain CPD to stay up to date with changes.

Skills

Credit control

Communication

Time management

Self-motivation

Pressure handling

Customer service

Relationship building

MS Office

Tools

Microsoft Excel

Microsoft Word

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons Green Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.

Summary of Key Purpose

• Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date
• Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact
• Ensure prompt query resolution to facilitate payment
• Demonstrate regulatory compliance to deliver good customer outcomes

Responsibilities

• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options
• Deliver a high level of customer service
• Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
• Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders
• Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)
• Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

Skills & Experience

• Previous experience managing customers in financial difficulty/ collections and or credit Control
• Excellent communication skills: written, verbal, report writing and presenting
• Excellent time management, planning and organisational skills
• Self‑motivated
• Proven experience of working under pressure within a process driven role focused on daily KPI’s
• Evidence of sharing own experience and expertise
• Sounds judgement and commercial awareness
• Strong background of delivering excellent customer service
• Competent user of Microsoft Office suite of applications e.g. Excel, Word

What we offer

Rewards & Financial Benefits

• Salary between £27,030 - £29,000 dependant on experience
• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme

Health & Wellbeing

• Life Assurance
• Health assessment options
• Travel insurance
• Critical illness cover
• Personal accident insurance

Time Off & Work–Life Balance

• 25 days’ annual leave + an additional Celebration Day
• 37.5 hour week, Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

Workplace & On‑Site Facilities

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless!

What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.