Rental Customer Advisor — Service Leader & Training

Arnold Clark Group; Warrington; Híbrido; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity/paternity leave

Resumo da oferta

Arnold Clark Group in Warrington is seeking a friendly Rental Customer Advisor to join our Car & Van Rental team. You’ll deliver excellent customer service face-to-face and over the phone, handle enquiries, and assist with daily branch administration to support smooth operations.

The role requires strong organisational and communication skills, flexibility to work shifts on a rota basis (including weekends), and a full UK driving licence. Training will be provided.

Qualificações

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and cover other branches.
• A full UK driving licence.

Responsabilidades

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Conhecimentos

Administrative skills

Teamwork

Communication

Driving licence

Shift flexibility

Descrição da oferta de emprego

Arnold Clark Group in Warrington is seeking a friendly Rental Customer Advisor to join our Car & Van Rental team. You’ll deliver excellent customer service face-to-face and over the phone, handle enquiries, and assist with daily branch administration to support smooth operations.

The role requires strong organisational and communication skills, flexibility to work shifts on a rota basis (including weekends), and a full UK driving licence. Training will be provided.