Rental Customer Advisor

Arnold Clark; Manchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

A leading company is seeking a part-time Rental Customer Advisor in Manchester, offering diverse employee benefits including private healthcare and extensive training. The ideal candidate will excel in customer service, possess strong administrative skills, and be flexible to cover various shifts.

Benefits

33 days’ annual leave

Private healthcare

Generous employee discounts

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Full UK driving licence required.
• Ability to work effectively as part of a team.

Responsibilities

• Deliver excellent customer care in person and over the phone.
• Handle customer complaints and queries.
• Monitor and control expenditure.

Skills

Strong administrative skills

Good communication skills

Flexibility

Job description

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We’re looking for an organised and enthusiastic Rental Customer Advisor for our Manchester Airport Car & Van Rental branch.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more
  
  

Hours

Part time: Friday - Monday 8am - 5pm

About The Role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed
  
  

Essential Skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence
  
  

Nice To Have (but Not Essential)

• Previous experience of working in the rental industry
  
  

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing, Hospitality, and Retail

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