Libraries - Specialist Customer Services Representative

Cheshire West and Chester; Northwich; On-site; GBP 15,000 - 20,000; Part time

Job summary

Join Cheshire West and Chester as a Libraries Specialist Customer Services Representative. In this role, you will assist customers and promote reading as part of a dynamic team, working in a welcoming library environment. This temporary position involves providing support in a variety of ways, ensuring that the library remains a valuable resource for the community.

Qualifications

• Excellent communication skills necessary.
• Ability to develop positive working relationships.
• Experience in customer service is desirable.

Responsibilities

• Assist customers with queries and provide digital support.
• Operate library management systems.
• Process, shelve library stock, and engage in activities to promote reading.

Skills

Excellent communication skills

Team player

Ability to deal with varied situations

Customer service

Job description

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Libraries – Specialist Customer Services Representative

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service.You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruita Libraries Specialist Customer Services Representative to fill a position at Barnton Library.

This is a 11.5-hour temporary six-month position. The hours and pattern of hours are subject to change pending a review.

The post is for a two-week working pattern, which averages at 11.5 hours a week and is worked as follows:

Week One

Monday 2-7

Wednesday 2-7

Saturday 10-1

Week Two

Monday 2-7

Wednesday 2-7

We currently have vacancies at other libraries. They can be viewed atCurrent Vacancies

For an informal discussion or for any questions contact Emma Adcocks [e-mail] 01606 275657.