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Customer Service Advisor - Part Time/FTC

iQ Student Accommodation

Manchester

On-site

GBP 10,000 - 15,000

Part time

5 days ago

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Job summary

A leading provider of student accommodation is looking for a part-time Customer Service Advisor in Manchester. The role involves ensuring students feel at home, managing customer interactions, and addressing complaints sensitively within a supportive team. Ideal candidates should possess strong communication skills and some customer service experience.

Qualifications

Ideally have had some customer service experience in various settings like bar, hotel, or shop.
Great communication skills and a positive team player.
Ability to come up with new ideas and solutions for students.

Responsibilities

Show prospective students and families around the site.
Manage parcel and post services, and log maintenance requests.
Organize social events and handle customer complaints.

Skills

Customer service

Communication

Problem solving

Customer Service Advisor - Part Time/FTC

Join to apply for the Customer Service Advisor - Part Time/FTC role at iQ Student Accommodation

Customer Service Advisor - Part Time/FTC

Join to apply for the Customer Service Advisor - Part Time/FTC role at iQ Student Accommodation

This is a Part Time/Fixed Term Contract between 02/07/2025 to 26/09/25Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

Sound like your cup of tea? Here's a bit about the role . .

Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!

What makes a great iQer?

First and foremost, we're looking for a positive, team player who thrives in a ‘get-stuff-done’ kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you’ll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we're much more interested in your people skills, personality and potential.

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Ready to feel like you've got the best job ever? Apply today!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other

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