Libraries - Specialist Customer Services Representative

Cheshire West and Chester; Neston; On-site; GBP 10,000 - 13,000; Part time

Job summary

Join a leading council's Libraries Team as a Libraries Specialist Customer Services Representative at Neston Library. In this 18.25-hour temporary role, you'll assist with customer inquiries, support library management tasks, and help enrich community engagement through a variety of library activities. Ideal for team players passionate about customer service and community enrichment.

Qualifications

• Strong communication skills and ability to build positive working relationships.
• Experience in customer service environments.
• Ability to thrive in changing situations.

Responsibilities

• Assist customers with queries and provide digital support.
• Process and shelve library stock.
• Deliver activities that promote library use and reading.

Skills

Communication

Teamwork

Customer Service

Pragmatism

Energy

Job description

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading. Based at Neston Library on a 2-week rota of 18.25 hours (average).

Libraries – Specialist Customer Services Representative

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service.You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruita Libraries Specialist Customer Services Representative to fill a position at Neston Library.

This is a 18.25-hour temporary six-month position. The hours and pattern of hours are subject to change pending a review.

We currently have vacancies at other libraries. They can be viewed atCurrent Vacancies

For more information please seewww.cheshirewestandchester.gov.ukor contact Sue McKenzie via email: [e-mail]

Working Pattern

Week 1	Week 2	Average
Mon	OFF	OFF
Tues	OFF	OFF
Wed	OFF	OFF
Thurs	8.30-5	9-5
Fri	9-7	9-7
Sat	9-1	OFF
Hours	20.5	16	18.25 hours